HVAC Service Manager - Lead Field Service & Growth

JM Taylor inc.; Baltimore (MD); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, and Vision Insurance

SIMPLE IRA Retirement Plan (withemploy

Job summary

J.M. Taylor Inc. in Baltimore, MD is seeking an experienced HVAC Service Manager to lead our service department, oversee scheduling, dispatching, and completion of service calls, and provide technical guidance to field technicians.

The ideal candidate is a licensed HVAC professional with strong leadership, customer service skills, and the ability to drive safety compliance, revenue tracking, and continuous improvement.

Qualifications

• Proven experience as an HVAC Service Manager or in a supervisory role.
• Strong HVAC technical knowledge.
• Journeyman or Master HVAC License preferred.
• Excellent leadership and problem-solving skills.
• Proficiency with service management software.
• Valid Driver’s License with a clean record.

Responsibilities

• Oversee scheduling, dispatching, and completion of service calls
• Provide technical guidance for complex service issues
• Monitor performance, conduct training, and evaluate staff
• Resolve escalated customer concerns and maintain high satisfaction levels
• Track revenue, productivity, and department efficiency
• Ensure compliance with safety standards and company policies

Skills

HVAC knowledge

Leadership

Problem-solving

Customer service orientation

Education

Journeyman or Master HVAC License preferred

Tools

Service management software

Job description

J.M. Taylor Inc. in Baltimore, MD is seeking an experienced HVAC Service Manager to lead our service department, oversee scheduling, dispatching, and completion of service calls, and provide technical guidance to field technicians.

The ideal candidate is a licensed HVAC professional with strong leadership, customer service skills, and the ability to drive safety compliance, revenue tracking, and continuous improvement.