HVAC Service Manager

JM Taylor inc.; Baltimore (MD); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive Pay

Health, Dental, and Vision Insurance

SIMPLE IRA Retirement Plan (withemploy

Job summary

J.M. Taylor Inc. in Baltimore, MD is seeking an experienced HVAC Service Manager to lead our service department, oversee scheduling, dispatching, and completion of service calls, and provide technical guidance to field technicians.

The ideal candidate is a licensed HVAC professional with strong leadership, customer service skills, and the ability to drive safety compliance, revenue tracking, and continuous improvement.

Qualifications

• Proven experience as an HVAC Service Manager or in a supervisory role.
• Strong HVAC technical knowledge.
• Journeyman or Master HVAC License preferred.
• Excellent leadership and problem-solving skills.
• Proficiency with service management software.
• Valid Driver’s License with a clean record.

Responsibilities

• Oversee scheduling, dispatching, and completion of service calls
• Provide technical guidance for complex service issues
• Monitor performance, conduct training, and evaluate staff
• Resolve escalated customer concerns and maintain high satisfaction levels
• Track revenue, productivity, and department efficiency
• Ensure compliance with safety standards and company policies

Skills

HVAC knowledge

Leadership

Problem-solving

Customer service orientation

Education

Journeyman or Master HVAC License preferred

Tools

Service management software

Job description

Company Description

J.M. Taylor Inc. is a trusted commercial mechanical contractor specializing in HVAC installation, service, maintenance, and energy-efficient building solutions. Since 1991, the company has served businesses, healthcare facilities, educational institutions, government agencies, and industrial clients across Maryland and the surrounding region. The team focuses on quality workmanship, safety, and responsive customer service, providing preventive maintenance, emergency repair, mechanical construction, and design-build projects. J.M. Taylor also delivers building automation and control solutions that help clients improve comfort, performance, and operational efficiency. The company values integrity, long-term relationships, and results that consistently exceed expectations.

Role Description

This is a full-time, on-site HVAC Service Manager role based in the Baltimore, MD Area. The HVAC Service Manager oversees day-to-day service operations, including scheduling, dispatching, and supervising field technicians for commercial HVAC maintenance, repairs, and emergency calls. The role includes reviewing work orders, ensuring adherence to safety standards and building codes, monitoring service quality, and resolving customer concerns in a timely, professional manner. The HVAC Service Manager collaborates with project and construction teams, supports energy-efficient and building automation initiatives, and helps optimize service contracts and preventive maintenance programs. Additional responsibilities include team coaching, performance feedback, documentation of service activities, and contributing to process improvements and operational efficiency.

• Competitive Pay
• Health, Dental, and Vision Insurance
• SIMPLE IRA Retirement Plan (with employer contributions)
• Paid Time Off & Holidays
• Bonus Opportunities and Career Growth

Job Summary

We are seeking an experienced HVAC Service Manager

to oversee our service department. This role requires strong leadership to manage service technicians, ensure customer satisfaction, and drive operational efficiency. The ideal candidate is a licensed HVAC professional with excellent communication and management skills.

Responsibilities

• Oversee scheduling, dispatching, and completion of service calls
• Provide technical guidance for complex service issues
• Monitor performance, conduct training, and evaluate staff
• Resolve escalated customer concerns and maintain high satisfaction levels
• Track revenue, productivity, and department efficiency
• Ensure compliance with safety standards and company policies

Qualifications

• Proven experience as an HVAC Service Manager or in a supervisory role
• Strong HVAC technical knowledge
• Journeyman or Master HVAC License preferred
• Excellent leadership and problem-solving skills
• Proficiency with service management software
• Valid Driver’s License with a clean record

Salary Range

• $85,000 – $115,000 per year, based on experience and licensing.