HVAC Service Manager - Lead Techs & Service Excellence

JM Taylor Incorporated; Baltimore (MD); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Simple IRA Retirement Plan

Paid time off

Job summary

JM Taylor Incorporated is seeking an experienced HVAC Service Manager to oversee the service department on-site in Baltimore, MD. The ideal candidate will lead technicians, ensure customer satisfaction, and drive operational efficiency.

Licensing as a Journeyman or Master HVAC is preferred, with strong communication and management skills to coordinate dispatch, training, and performance evaluations. Competitive compensation reflects experience and licensing.

Qualifications

• Licensed HVAC professional with strong leadership and management experience.
• Experience supervising service technicians and coordinating dispatch.
• Proficient with service management software.
• Valid driver's license with clean record.

Responsibilities

• Oversee scheduling, dispatching, and completion of service calls
• Provide technical guidance for complex service issues
• Monitor performance, conduct training, and evaluate staff
• Resolve escalated customer concerns and maintain high satisfaction levels
• Track revenue, productivity, and department efficiency
• Ensure compliance with safety standards and company policies

Skills

Leadership

HVAC expertise

HVAC license

Problem solving

Service software

Driver's license

Job description

JM Taylor Incorporated is seeking an experienced HVAC Service Manager to oversee the service department on-site in Baltimore, MD. The ideal candidate will lead technicians, ensure customer satisfaction, and drive operational efficiency.

Licensing as a Journeyman or Master HVAC is preferred, with strong communication and management skills to coordinate dispatch, training, and performance evaluations. Competitive compensation reflects experience and licensing.