HVAC Service Manager Assistant — Lead Tech Operations

Aksarben Heating, Air Conditioning, Plumbing; Springfield (VA); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Insurance after 31 days

Company truck

Low-cost medical insurance

Dental and vision insurance

HSA or FSA

401(k) with company match

Paid time off and holiday

Company-paid life insurance

Career advancement opportunities

Job summary

McCarthy Services in Virginia is seeking an Assistant HVAC Service Manager to support our service leadership team and help manage day-to-day operations for residential HVAC service technicians. This role reports to the HVAC Service Manager and focuses on delivering high-quality service and customer satisfaction.

You will assist with supervising the HVAC service team, coordinate schedules, monitor performance, and help optimize service delivery while maintaining safety and operational standards.

Qualifications

• Minimum 3 years of HVAC service field experience.
• Plumbing experience highly preferred.
• Supervisory background highly preferred.
• Strong leadership, organizational, and communication skills.
• Excellent analytical skills and attention to detail.
• Computer proficiency (Microsoft Office Suites preferred).
• Strong understanding of residential HVAC systems, service operations, and technician workflow.

Responsibilities

• Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management.
• Help coordinate technician schedules, daily assignments, and service priorities.
• Support the Service Manager in maintaining efficient operations and high-quality service delivery.
• Monitor technician performance, workmanship, and customer satisfaction.
• Ensure materials, parts, and equipment are ordered and available for scheduled jobs.
• Review departmental reports including inventory, tools, vehicles, and service metrics.
• Conduct job site visits and inspections to ensure quality and safety standards are met.
• Review payroll records to ensure technicians are properly compensated.
• Ensure technicians have the tools, equipment, and resources needed to complete service calls.
• Support dispatch operations to ensure appropriate technician assignment and scheduling.

Skills

HVAC experience

Plumbing experience

Supervisory

Leadership

Communication

Analytical skills

Office software

Residential HVAC

Tools

Microsoft Office

Job description

McCarthy Services in Virginia is seeking an Assistant HVAC Service Manager to support our service leadership team and help manage day-to-day operations for residential HVAC service technicians. This role reports to the HVAC Service Manager and focuses on delivering high-quality service and customer satisfaction.

You will assist with supervising the HVAC service team, coordinate schedules, monitor performance, and help optimize service delivery while maintaining safety and operational standards.