HVAC Service Supervisor - Lead Tech Teams & Ops

Aksarben Heating, Air Conditioning, Plumbing; Chesapeake, Northern (VA, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Insurance after 31 days

Company truck / fuel / maintenance

Low-cost medical options

Dental and vision insurance

HSA or FSA

401(k) with company match

Paid time off and holidays

Company-paid life insurance

Career advancement opportunities

Job summary

R S Andrews of Tidewater Heating, Cooling is seeking an experienced HVAC Assistant Service Manager to support the service leadership team and oversee daily operations for the residential HVAC service department. The role reports to the HVAC Service Manager and aims to ensure high-quality service, strong technician performance, and excellent customer experience.

Join our national ARS network, with comprehensive benefits and growth opportunities within a leading home services organization.

Qualifications

• HVAC field supervisory experience required.
• Strong leadership, organizational, and communication skills.
• Excellent analytical skills and financial awareness.
• Computer proficiency (Microsoft Office preferred).
• Strong understanding of residential HVAC systems, service operations, and technician workflow.

Responsibilities

• Supervise and develop the HVAC service team, including hiring, training, scheduling, and performance management.
• Coordinate technician schedules, daily assignments, and service priorities.
• Support the Service Manager in maintaining efficient operations and high-quality service delivery.
• Monitor technician performance, workmanship, and customer satisfaction.
• Ensure materials, parts, and equipment are ordered and available for scheduled jobs.
• Review departmental reports including inventory, tools, vehicles, and service metrics.
• Conduct job site visits and inspections to ensure quality and safety standards are met.
• Review payroll records to ensure technicians are properly compensated.
• Ensure technicians have the tools, equipment, and resources needed to complete service calls.
• Support dispatch operations to ensure appropriate technician assignment and scheduling.

Skills

HVAC experience

Leadership

Organizational skills

Communication skills

Analytical skills

Computer skills

Education

HVAC vocational training

Job description

R S Andrews of Tidewater Heating, Cooling is seeking an experienced HVAC Assistant Service Manager to support the service leadership team and oversee daily operations for the residential HVAC service department. The role reports to the HVAC Service Manager and aims to ensure high-quality service, strong technician performance, and excellent customer experience.

Join our national ARS network, with comprehensive benefits and growth opportunities within a leading home services organization.