HVAC Service Manager

Mohr Talent; Worcester (MA); On-site; USD 72,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Company cell phone

Medical, dental, and vision insurance

401(k) plan

Annual boot allowance

PTO including vacation and sick time

Job summary

MOHR Talent is seeking an HVAC Service Manager in Worcester, MA to lead field service operations, coach technicians, and optimize scheduling. This onsite leadership role offers a substantial salary and a strong opportunity to influence service delivery.

The ideal candidate has 5+ years of HVAC technical experience and 3+ years of supervisory leadership, with a track record of managing multiple field service staff and ensuring top customer satisfaction.

Qualifications

• 5+ years HVAC technical experience.
• 3+ years of management or supervisory experience.
• Experience leading at least 5+ field service employees.
• MA/CT/RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
• Valid driver’s license with a clean driving record.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Comfortable using computers for service reporting, scheduling, documentation, and communication.
• Strong leadership, organization, communication, and problem-solving ability.

Responsibilities

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review service quality, recommend process improvements, and reduce unnecessary costs.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the team.
• Complete performance reviews and help develop team members.

Skills

HVAC experience

Leadership

Dispatch & scheduling

Customer service

Safety compliance

Job description

HVAC Service Manager

Worcester, Massachusetts Direct Hire $120000 /

Job Description

HVAC Service Manager
Worcester, MA | up to 120,000 salary plus bonus
Full-Time | Onsite Service Leadership Role
Company vehicle and company cell phone provided

About the Opportunity

We’re partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service.

This is a strong fit for someone who has been a lead technician, service supervisor, assistant service manager, or service manager and is ready to take ownership of a service team.

The right person will bring strong HVAC technical knowledge, oil heat experience, people leadership, customer-service skills, and the ability to keep a busy service department running smoothly.

What You’ll Be Doing

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review service quality, recommend process improvements, and reduce unnecessary costs.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the team.
• Complete performance reviews and help develop team members.

What They’re Looking For

• 5+ years of HVAC technical experience.
• 3+ years of management or supervisory experience.
• Experience leading at least 5+ field service employees.
• Valid driver’s license with a clean driving record.
• MA, CT, or RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Comfortable using computers for service reporting, scheduling, documentation, and communication.
• Strong leadership, organization, communication, and problem-solving ability.
• Professional, punctual, flexible, and able to perform well in a fast-paced service environment.

Why You’ll Want This Role

• Company vehicle
• Company cell phone
• Leadership role with real influence over service operations
• Strong fit for someone who enjoys coaching technicians and improving team performance
• Opportunity to lead a service department for a respected heating and HVAC provider
• Good role for a hands-on service leader who still enjoys being close to the field

HVAC Service Manager
Worcester, MA | up to 120,000 salary plus bonus
Full-Time | Onsite Service Leadership Role
Company vehicle and company cell phone provided

About the Opportunity

We’re partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service.

This is a strong fit for someone who has been a lead technician, service supervisor, assistant service manager, or service manager and is ready to take ownership of a service team.

The right person will bring strong HVAC technical knowledge, oil heat experience, people leadership, customer-service skills, and the ability to keep a busy service department running smoothly.

What You’ll Be Doing

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review service quality, recommend process improvements, and reduce unnecessary costs.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the team.
• Complete performance reviews and help develop team members.

What They’re Looking For

• 5+ years of HVAC technical experience.
• 3+ years of management or supervisory experience.
• Experience leading at least 5+ field service employees.
• Valid driver’s license with a clean driving record.
• MA, CT, or RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Comfortable using computers for service reporting, scheduling, documentation, and communication.
• Strong leadership, organization, communication, and problem-solving ability.
• Professional, punctual, flexible, and able to perform well in a fast-paced service environment.

Why You’ll Want This Role

• Company vehicle
• Company cell phone
• Leadership role with real influence over service operations
• Strong fit for someone who enjoys coaching technicians and improving team performance
• Opportunity to lead a service department for a respected heating and HVAC provider
• Good role for a hands-on service leader who still enjoys being close to the field

Benefits

• Medical, dental, and vision insurance
• Aflac, LTD, and life insurance
• 401(k) plan
• Annual 401(k) profit share
• PTO, including vacation, sick time, and floater day
• Annual boot allowance
• Employee discount

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail]