HVAC Service Manager

Camflo Heating & Cooling, LLC; Lafayette (IN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Base salary with bonus potential

PTO (Paid Time Off)

Paid Holidays

401(k) with company match

Vehicle allowance

Company-paid dental and vision

Job summary

Camflo Heating & Cooling, LLC is seeking a Service Manager to own the Service Department, develop people, improve processes, drive profitability, and ensure an exceptional customer experience.

This leadership role emphasizes coaching technicians, monitoring KPIs, managing budgets, and building a culture of accountability and continuous improvement to sustain growth.

Qualifications

• Minimum of 2 years of prior management experience (Required).
• HVAC or home service industry experience strongly preferred.
• Proven ability to lead teams and improve performance.

Responsibilities

• Lead, coach, and develop a team of HVAC Service Technicians.
• Conduct regular ride-alongs and meaningful one-on-one coaching sessions.
• Monitor technician KPIs, scorecards, and performance trends with ongoing coaching.
• Review invoices, margin reports, pricing accuracy, and operational metrics.
• Manage department budgets while protecting profitability and gross margins.
• Partner closely with Dispatch to maximize technician utilization and customer satisfaction.
• Recruit, develop, and retain top-performing technicians.
• Drive weekly training, continuous improvement, and operational consistency.

Skills

Leadership

Coaching

Budgeting

KPIs

Communication

Job description

Lead People. Build Teams. Drive Results.

At Camflo Heating & Cooling, LLC, we're more than an HVAC company—we're building something that lasts. Our purpose is to build a positive family culture based on Biblical principles that nurtures personal and professional growth. We believe when we invest in our people, they naturally deliver an exceptional experience to our customers.

Our mission is simple:

To be the best option for your heating and cooling solutions by being easy to do business with, valuing our customers' time, and delivering on our word, we provide comfort and peace of mind.

If you're looking for a leadership position where you'll have the opportunity to develop people, improve a business, and make a meaningful impact every day, we'd love to meet you.

Why Camflo?

At Camflo, leadership isn't about managing from behind a desk—it's about developing people, creating opportunities, removing obstacles, and building a team that consistently delivers excellence. We believe great leaders own outcomes, coach intentionally, inspect what they expect, and create an environment where employees thrive.

When you join Camflo, you'll find:

• Competitive salary with performance-based bonus potential
• Paid Time Off (PTO)
• Paid Holidays
• Industry-leading 401(k) with company match
• Vehicle allowance
• Company-paid dental and vision insurance
• Family-owned and operated since 2009
• A leadership team committed to investing in your professional and personal growth
• A company culture where your ideas, leadership, and contributions genuinely matter

About the Role

As the Service Manager, you’ll own the overall success of our Service Department. Your responsibility goes far beyond scheduling technicians or reviewing numbers. You’ll develop people, improve processes, drive profitability, and build a department that consistently delivers an exceptional customer experience. While responsibilities can be delegated, accountability cannot.

This is a leadership role for someone who enjoys coaching others, using data to drive decisions, and building a culture of accountability, trust, and continuous improvement.

What You’ll Do

• Lead, coach, and develop a team of HVAC Service Technicians.
• Conduct regular ride-alongs and meaningful one-on-one coaching sessions.
• Monitor technician KPIs, scorecards, and performance trends while providing ongoing coaching and accountability.
• Review invoices, margin reports, pricing accuracy, and operational metrics.
• Manage department budgets while protecting profitability and gross margins.
• Partner closely with Dispatch to maximize technician utilization and customer satisfaction.
• Recruit, develop, and retain top-performing technicians.
• Drive weekly training, continuous improvement, and operational consistency.
• Foster a positive, high-performance culture built on teamwork, professionalism, and accountability.

What We’re Looking For

We’re looking for a leader who is:

• Highly detail-oriented and organized
• Passionate about developing people through coaching and accountability
• Comfortable managing KPIs, budgets, profitability, and operational performance
• A strong communicator who leads with professionalism and integrity
• Focused on building culture while driving measurable results
• Able to make data-driven decisions and continuously improve processes

Qualifications

• Minimum of 2 years of prior management experience (Required)
• HVAC or other home service industry experience is strongly preferred
• Proven ability to lead teams and improve performance
• Strong understanding of financial performance, KPIs, and operational management

Ready to Build Something Bigger?

If you’re looking for more than just another management job—if you want the opportunity to develop people, lead a winning team, and help shape the future of a growing company—we’d love to hear from you.

Apply today and help us continue building a company where employees grow, customers are cared for, and excellence is the standard.