HVAC Service Manager

Reynolds Electric, Plumbing, Heating and Air; Eugene (OR); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision for employees

401(k) with company match

Life insurance

PTO front-loaded + paid holidays

Leadership development and training

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon seeks an HVAC Service Manager to lead a high-performance residential service team. You will coach technicians, shape culture, and drive results in field settings, balancing performance with customer satisfaction.

The role requires strong HVAC knowledge, 5+ years as a technician, and 3+ years in leadership, with EPA certification. Competitive base salary with bonus and full benefits are offered.

Qualifications

• 5+ years HVAC service technician experience
• 3+ years in a leadership/management role within residential HVAC or home services
• Proven ability to build, coach, and retain high-performing technicians
• Strong technical HVAC knowledge and field credibility
• Proven track record of improving team performance and driving results
• EPA certification required; additional certifications a plus
• Comfortable in the field daily, not desk-based

Responsibilities

• Lead the residential HVAC service team focused on performance, quality, and customer experience
• Develop technicians through field coaching and accountability
• Drive service performance outcomes including revenue, margin, conversion, and customer satisfaction
• Oversee hiring, onboarding, and retention of high-quality technicians
• Direct daily service operations in partnership with dispatch and support teams
• Cultivate a culture of accountability, professionalism, and continuous improvement
• Utilize data and reporting (ServiceTitan) to drive performance and decisions

Skills

Leadership

Coaching

Communication

Accountability

Decision-making

Education

EPA certification

Tools

ServiceTitan

HVAC diagnostic tools

Job description

HVAC Service Manager - Lead a High-Performance Team and Raise the Standard

Location: Eugene, Oregon

Compensation: $90,000-$110,000 base salary + performance bonus tied to gross profit and team results

Join Our Team

At Reynolds Electric, Plumbing, Heating and Air, we are not looking for someone to simply "manage" a department.

We are looking for a leader who builds one.

This role is for an HVAC Service Manager who has already proven they can develop technicians, drive performance, and hold a high standard in a fast-paced residential service environment. You will be responsible for shaping the culture, performance, and results of our HVAC service team.

This is a field-driven leadership role. You will be in the trucks, in the homes, and in the day-to-day coaching of technicians. The expectation is simple: raise the bar and help people perform at a higher level than they thought possible.

If you are looking for structure without accountability, this is not the role. If you are looking to build something better and take ownership of results, this may be the right fit.

What's In It For You

We invest in leaders who deliver results.

• $90,000-$110,000 base salary depending on experience
• Performance bonus tied directly to gross profit and team outcomes
• 100% employer-paid medical, dental, and vision for employees, option to add dependents
• 120 hours of front-loaded PTO + 7-9 paid holidays
• 401(k) with company match
• $20,000 employer-paid life insurance
• Leadership development and ongoing training
• Direct impact on shaping a growing service organization

What You Will Own

• Leadership of a residential HVAC service team focused on performance, quality, and customer experience
• Technician development through consistent field coaching and accountability
• Service performance outcomes including revenue, margin, conversion, and customer satisfaction
• Hiring, onboarding, and retention of high-quality technicians aligned with company standards
• Daily execution of service operations in partnership with dispatch and support teams
• Culture development built on accountability, professionalism, and continuous improvement
• Use of data and reporting (ServiceTitan) to drive performance and decision-making

What You Will Do

• Lead from the field through ride-alongs, coaching, and real-time feedback
• Develop technicians into confident, consistent performers
• Reinforce expectations around sales, service quality, and customer communication
• Identify and correct performance gaps quickly and directly
• Partner with recruiting to attract and select top-tier talent
• Hold regular team meetings focused on performance, standards, and growth
• Ensure technicians are following processes, safety standards, and service expectations
• Work cross-functionally with leadership to drive business goals and profitability

What We're Looking For

We are only interested in leaders who have already operated in a high-performance service environment.

• 5+ years HVAC service technician experience
• 3+ years in a leadership or management role within residential HVAC or home services
• Demonstrated ability to build, coach, and retain high-performing technicians
• Strong technical HVAC knowledge and field credibility
• Proven track record of improving team performance and driving results
• Ability to hold accountability without losing trust or respect
• Strong communication and decision-making under pressure
• Experience with ServiceTitan or similar platform strongly preferred
• EPA certification required (additional certifications a plus)
• Comfortable being in the field daily-not a desk-based manager

About Reynolds

For nearly 65 years, Reynolds Electric, Plumbing, Heating and Air has built its reputation on quality work, strong service, and doing things the right way.

We are a company built on accountability, respect, and high standards. We believe strong teams are built through consistent leadership, clear expectations, and a commitment to continuous improvement.

If you are a proven leader who knows how to raise performance and build strong technicians-not just manage schedules-we would like to talk with you.