HVAC Manager

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Alexandria (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Top compensation

Bonus opportunities

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Job summary

F.H. Furr is seeking an experienced HVAC Service Manager to lead residential service technicians, drive operational excellence, and boost customer satisfaction and revenue growth.

You will mentor technicians, oversee daily operations, and partner with leadership to meet department goals while upholding safety and service standards. The ideal candidate will bring hands-on leadership in the field, a focus on coaching and development, and a track record of delivering high-performing teams in a

Qualifications

• Leadership experience managing residential HVAC service teams.
• Strong coaching, mentoring, and performance management skills.
• Proven ability to motivate teams and drive results.
• Extensive residential HVAC knowledge and technical expertise.
• Strong communication and problem-solving abilities.
• Passion for developing people and creating high-performing teams.

Responsibilities

• Coach, mentor, and train HVAC service technicians to improve technical and customer-facing skills.
• Conduct ride-alongs and performance reviews.
• Create individual development plans and help technicians achieve their goals.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Monitor and improve key performance metrics, including revenue, close rates, and average ticket value.
• Help technicians identify opportunities to deliver solutions that meet customer needs.
• Partner with leadership to achieve department goals and growth objectives.
• Ensure efficient scheduling, staffing, and workflow management.
• Collaborate with dispatch and customer service teams to maximize productivity.
• Resolve customer concerns and support a world-class service experience.
• Uphold company standards for safety, workmanship, and professionalism.
• Promote best practices and ensure compliance with industry regulations.
• Lead by example and set the standard for exceptional service.

Skills

HVAC leadership

Coaching

Customer service

Performance management

Team mentoring

Job description

At F.H. Furr, we're looking for an experienced HVAC Service Manager to lead and coach a team of residential service technicians while driving operational excellence, customer satisfaction, and revenue growth. If you're passionate about mentoring others, improving performance, and helping technicians reach their full potential, this is an opportunity to make a lasting impact with one of the region's most respected home service companies.

Why Choose F.H. Furr?

• Top-of-market compensation
• Performance-based bonus opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement opportunities within a growing organization
• Supportive leadership and a strong team culture

About F.H. Furr

For more than 40 years, F.H. Furr has delivered trusted plumbing, HVAC, and electrical services to homeowners throughout Virginia, Maryland, Delaware, and Washington, D.C. With over 850 employees and more than 600 service vehicles on the road, we've built our reputation on integrity, quality workmanship, and exceptional customer care.

What You'll Do

Develop and Lead Your Team

• Coach, mentor, and train HVAC service technicians to improve technical and customer-facing skills
• Conduct ride-alongs and performance reviews
• Create individual development plans and help technicians achieve their goals
• Foster a culture of accountability, teamwork, and continuous improvement

Drive Performance and Growth

• Monitor and improve key performance metrics, including revenue, close rates, and average ticket value
• Help technicians identify opportunities to deliver solutions that meet customer needs
• Partner with leadership to achieve department goals and growth objectives

Manage Daily Operations

• Ensure efficient scheduling, staffing, and workflow management
• Collaborate with dispatch and customer service teams to maximize productivity
• Resolve customer concerns and support a world-class service experience
• Uphold company standards for safety, workmanship, and professionalism
• Promote best practices and ensure compliance with industry regulations
• Lead by example and set the standard for exceptional service

What We're Looking For

• Previous leadership experience managing residential HVAC service teams
• Strong coaching, mentoring, and performance management skills
• Proven ability to motivate teams and drive results
• Extensive residential HVAC knowledge and technical expertise
• Strong communication and problem-solving abilities
• Passion for developing people and creating high-performing teams

Leadership Profile

The ideal candidate is a hands-on leader who enjoys being in the field, coaching technicians, solving challenges, and celebrating team success. You know how to balance accountability with support, inspire others to perform at their best, and create an environment where people can grow both personally and professionally.

Performance-Based Rewards

Your success will be measured by the success of your team. This position offers bonus opportunities tied to key performance indicators, including: