HVAC Service Leader — Field Ops & Training

Ace Hardware Corporation; King of Prussia (PA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Incentive/Commission/Bonus

401(k) retirement savings with match

Comprehensive health coverage

Life insurance

Warehouse merchandise discount

Paid time off & holidays

Career growth opportunities

Job summary

Ace Hardware Home Services seeks an experienced HVAC Service Manager to lead field service and maintenance teams, delivering best-in-class customer experiences and reliable home repairs.

You will hire, lead, train, and evaluate technicians, provide onsite troubleshooting, reduce misdiagnosis, and develop a technical curriculum to advance team skills. This role emphasizes collaboration with operations and a strong customer focus.

Qualifications

• 15+ years of residential field service experience.
• 10+ years of service management experience.
• Experience managing a team of 12 or more technicians.
• Training, certificate, or technology requirements.
• Teamwork – Create a work environment that supports cooperation and productivity.
• Interpersonal skills – able to effectively relate and adapt to different personality styles.
• Leading others - encourage and motivate staff to fulfill the company’s vision and mission.
• Correcting others – address and redirect unproductive behavior in a non-confrontational manner.
• Results oriented – hold self and others accountable for measuring and achieving company objectives.
• Proactive thinking – anticipate problems before they occur and seek to eliminate their source.
• Optimism – maintain a confident viewpoint that anticipates positive outcomes.
• Emotional control – maintain a rational and objective demeanor under stressful situations.
• Consistency – “walks the talk” – demonstrates that they are also a product of the process.

Responsibilities

• Hire, LEAD, discipline, and terminate technicians.
• Support the service and maintenance teams as a technical resource.
• Provide onsite field support for advanced level troubleshooting.
• Enhance the customer experience by reducing misdiagnosis and service warranties.
• Serve as a technical expert and resource for field operation.
• Facilitate the technical development of Ace team members through creation and delivery of a technical training curriculum.
• Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement.
• Support the field hiring process by providing oversight and input of candidate skillset and technical experience.
• Assist in the formal evaluation of Ace product offerings.
• Complete special projects and perform other job duties as assigned.
• Performance Reviews as necessary.
• Assist Customers

Skills

field service

service management

team leadership

training

interpersonal skills

leadership

correcting others

results oriented

proactive thinking

emotional control

consistency

Job description

Ace Hardware Home Services seeks an experienced HVAC Service Manager to lead field service and maintenance teams, delivering best-in-class customer experiences and reliable home repairs.

You will hire, lead, train, and evaluate technicians, provide onsite troubleshooting, reduce misdiagnosis, and develop a technical curriculum to advance team skills. This role emphasizes collaboration with operations and a strong customer focus.