HVAC Service Manager — Lead & Develop Field Team

Ace Hardware; King of Prussia (PA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Incentives/Commission/Bonus

401(k) matching

Health coverage

Discounts

Paid time off

Career growth

Training & coaching

Employee assistance program

Job summary

Ace Hardware Home Services, Inc. in King of Prussia, PA is seeking an HVAC Service Manager to lead a field service and maintenance team, ensure top-quality service, and partner with operations to deliver the trusted Ace customer experience.

This highly skilled role requires 15+ years in residential field service and 10+ years in service management, with experience supervising 12+ technicians and building technical training programs.

Qualifications

• 15+ years of residential field service experience.
• 10+ years of service management experience.
• Experience managing a team of 12 or more technicians.
• Training, certificate, or technology requirements.
• Teamwork – Create a work environment that supports cooperation and productivity.
• Interpersonal Skills – Able to effectively relate and adapt to different personality styles.
• Leading Others - Encourage and motivate staff to fulfill the company’s vision and mission.
• Correcting Others – Address and redirect unproductive behavior in a non-confrontational manner.
• Results Oriented – Hold self and others accountable for measuring and achieving company objectives.
• Proactive Thinking – Anticipate problems before they occur and seek to eliminate their source.
• Optimism – Maintain a confident viewpoint that anticipates positive outcomes.
• Emotional Control – Maintain a rational and objective demeanor under stressful situations.
• Consistency – “Walks the talk” – demonstrates that they are also a product of the process.

Responsibilities

• Hire, LEAD, discipline, and terminate technicians.
• Support the service and maintenance teams as a technical resource.
• Provide onsite field support for advanced level troubleshooting.
• Enhance the customer experience by reducing misdiagnosis and service warranties.
• Serve as a technical expert and resource for field operation.
• Facilitate the technical development of Ace team members through creation and delivery of a technical training curriculum.
• Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement.
• Support the field hiring process by providing oversight and input of candidate skillset and technical experience.
• Assist in the formal evaluation of Ace product offerings.
• Complete special projects and perform other job duties as assigned.
• Performance Reviews as necessary.
• Assist Customers
• Other tasks as requested by the General Manager or Operations Manager.

Skills

Residential field service

Service management

Team leadership

Training requirements

Teamwork

Interpersonal skills

Leadership

Coaching

Results oriented

Proactive thinking

Optimism

Emotional control

Consistency

Job description

Ace Hardware Home Services, Inc. in King of Prussia, PA is seeking an HVAC Service Manager to lead a field service and maintenance team, ensure top-quality service, and partner with operations to deliver the trusted Ace customer experience.

This highly skilled role requires 15+ years in residential field service and 10+ years in service management, with experience supervising 12+ technicians and building technical training programs.