HVAC Service Leader: Build a High-Performance Team

HireAligned, Inc.; Eugene (OR); Sur place; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health insurance

PTO 120 hours front-loaded

Paid holidays

401(k) with company match

Life insurance

Leadership development

Résumé du poste

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon, is seeking an HVAC Service Manager to lead our residential service team, coaching technicians in the field and driving performance, quality, and customer experience. You’ll work closely with dispatch and leadership to raise the bar and deliver outstanding results.

EPA certification is required. The role demands field leadership, strong communication, and a proven track record in service environments.

Qualifications

• 5+ years HVAC service technician experience.
• 3+ years in a leadership or management role within residential HVAC or home services.
• EPA certification (required; additional certifications a plus).
• Demonstrated ability to build, coach, and retain high‑performing technicians.
• Strong technical HVAC knowledge and field credibility.
• Proven track record of improving team performance and driving results.
• Ability to hold accountability without losing trust or respect.
• Strong communication and decision‑making under pressure.
• Experience with ServiceTitan or a similar platform (strongly preferred).
• Comfortable being in the field daily, not a desk-based manager.

Responsabilités

• Lead from the field through ride-alongs, coaching, and real-time feedback
• Develop technicians into confident, consistent performers through field coaching and accountability
• Reinforce expectations around sales, service quality, and customer communication
• Identify and correct performance gaps quickly and directly
• Own service performance outcomes including revenue, margin, conversion, and customer satisfaction
• Hire, onboard, and retain high‑quality technicians, partnering with recruiting to attract and select top‑tier talent
• Manage daily execution of service operations in partnership with dispatch and support teams
• Hold regular team meetings focused on performance, standards, and growth
• Ensure technicians are following processes, safety standards, and service expectations
• Use data and reporting (ServiceTitan) to drive performance and decision‑making
• Build a culture of accountability, professionalism, and continuous improvement
• Work cross‑functionally with leadership to drive business goals and profitability

Connaissances

HVAC expertise

Leadership

Communication

Field presence

Formation

EPA certification

Outils

ServiceTitan

Description du poste

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon, is seeking an HVAC Service Manager to lead our residential service team, coaching technicians in the field and driving performance, quality, and customer experience. You’ll work closely with dispatch and leadership to raise the bar and deliver outstanding results.

EPA certification is required. The role demands field leadership, strong communication, and a proven track record in service environments.