HVAC Service Leader - Growth, Ops & Customer Excellence

RIGHT NOW HEATING and AIR CONDITIONING; Pasco (WA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance

401K

Disability insurance

Paid time off

Job summary

Right Now Heating, Cooling, Plumbing & Electrical in Pasco, WA is seeking an experienced HVAC Service Manager to lead our service department and drive performance. You will oversee scheduling, field operations, and customer satisfaction while mentoring technicians.

The ideal candidate has at least 5 years in HVAC service operations, strong leadership and communication skills, and a proven track record of improving service metrics.

Qualifications

• Minimum of 5 years of experience in HVAC service operations, with a managerial or leadership role.
• HVAC license preferred but not required.
• Strong technical knowledge of HVAC systems, equipment, and components.
• Excellent leadership and communication skills.
• Valid driver's license with clean driving record.

Responsibilities

• Lead and manage the HVAC service department.
• Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.
• Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback.
• Oversee scheduling and dispatching of service calls to ensure timely service delivery.
• Provide technical support and guidance to service technicians, troubleshooting complex issues and recommending solutions.
• Cultivate and maintain relationships with clients, vendors, and subcontractors to support growth.
• Ensure compliance with company policies, regulations, and safety standards.
• Stay informed about industry trends and best practices to drive improvement.

Skills

HVAC service operations

Leadership

Communication skills

Scheduling & dispatching

Technical knowledge of HVAC

Tools

Microsoft Office

HVAC service software

Job description

Right Now Heating, Cooling, Plumbing & Electrical in Pasco, WA is seeking an experienced HVAC Service Manager to lead our service department and drive performance. You will oversee scheduling, field operations, and customer satisfaction while mentoring technicians.

The ideal candidate has at least 5 years in HVAC service operations, strong leadership and communication skills, and a proven track record of improving service metrics.