HVAC Service Leader: Build a High-Performance Residential Team

Reynolds Electric, Plumbing, Heating and Air; Eugene (OR); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Performance bonus

Employer-paid health, dental, and vis

120 hours of front-loaded PTO

401(k) with company match

Life insurance

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon is seeking an HVAC Service Manager to lead a high-performance residential service team. You will coach technicians in the field, drive performance, and build a culture of accountability and continuous improvement.

The role emphasizes field leadership, data-driven decision making with ServiceTitan, and strong customer communication to raise service quality and profitability. EPA certification is required.

Qualifications

• 5+ years HVAC service technician experience.
• 3+ years in a leadership or management role within residential HVAC or home services.
• Demonstrated ability to build, coach, and retain high-performing technicians.
• Strong technical HVAC knowledge and field credibility.
• Proven track record of improving team performance and driving results.
• Experience with ServiceTitan or similar platform strongly preferred.
• EPA certification required (additional certifications a plus).

Responsibilities

• Lead from the field through ride-alongs, coaching, and real-time feedback.
• Develop technicians into confident, consistent performers.
• Reinforce expectations around sales, service quality, and customer communication.
• Identify and correct performance gaps quickly and directly.
• Partner with recruiting to attract and select top-tier talent.

Skills

Leadership

HVAC knowledge

Coaching technicians

Field leadership

Communication

Education

EPA certification

Tools

ServiceTitan

Job description

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon is seeking an HVAC Service Manager to lead a high-performance residential service team. You will coach technicians in the field, drive performance, and build a culture of accountability and continuous improvement.

The role emphasizes field leadership, data-driven decision making with ServiceTitan, and strong customer communication to raise service quality and profitability. EPA certification is required.