Plumbing Service Leader & Field Coach

Reynolds Electric Inc.; Eugene (OR); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO 120 hours front-loaded

Paid holidays 7–9 days

401(k) with company match

Life insurance $20,000

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR, seeks a Plumbing Service Manager to lead a residential team of journeyman plumbers, drain technicians, apprentices and installers. You’ll coach, develop and retain technicians, own service outcomes—revenue, margin, conversion and customer satisfaction—and drive field leadership with real accountability.

You’ll hire, onboard and mentor staff, partner with Recruiting, align dispatch and pricing, track KPIs, and push process improvements

Qualifications

• 5+ years of plumbing service technician experience.
• 3+ years in a leadership or management role within residential plumbing or home services preferred.
• Strong technical plumbing knowledge and field credibility.
• Demonstrated ability to coach, develop, and retain technicians.
• Experience managing performance and holding people accountable, with a proven track record of driving results.
• Strong understanding of service KPIs, including revenue, gross margin, conversion, and customer satisfaction.
• Experience with ServiceTitan or a similar service management platform strongly preferred.
• Current Oregon Journeyman Plumbing license or equivalent preferred.

Responsibilities

• Lead a residential plumbing service team focused on results, quality, and customer experience.
• Own service outcomes — revenue, margin, conversion, and customer satisfaction.
• Hire, onboard, develop, and retain high-quality technicians.
• Lead from the field through ride-alongs, coaching, and real-time feedback.
• Develop technicians into confident, consistent professionals with strong technical skills and a customer-first approach.
• Reinforce expectations around service quality, sales performance, and communication.
• Identify performance gaps and address them directly through coaching and accountability.
• Partner with Recruiting to attract and select top-tier plumbing talent.
• Run regular team meetings focused on results, standards, and growth.
• Work with Dispatch to ensure the right technician gets the right job.
• Track KPIs and reporting to identify opportunities for improvement.
• Maintain and refine the pricebook to reflect accurate, current pricing.
• Ensure technicians follow company processes, safety standards, and service expectations.
• Collaborate cross-functionally with leadership to drive business goals and profitability.
• Stay current on industry trends and materials to keep the team's knowledge and practices up to date.
• Manage vendor and pricing relationships to ensure competitive materials costs.
• Drive process improvement across the department to increase efficiency and service quality.

Skills

Leadership

Coaching

Performance management

Service KPIs

Customer focus

Education

Journeyman Plumbing license (Oregon)

Tools

ServiceTitan

Job description

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR, seeks a Plumbing Service Manager to lead a residential team of journeyman plumbers, drain technicians, apprentices and installers. You’ll coach, develop and retain technicians, own service outcomes—revenue, margin, conversion and customer satisfaction—and drive field leadership with real accountability.

You’ll hire, onboard and mentor staff, partner with Recruiting, align dispatch and pricing, track KPIs, and push process improvements