HVAC Service Manager

Reynolds Electric, Plumbing, Heating and Air; Eugene (OR); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Performance bonus

Employer-paid health, dental, and vis

120 hours of front-loaded PTO

401(k) with company match

Life insurance

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, Oregon is seeking an HVAC Service Manager to lead a high-performance residential service team. You will coach technicians in the field, drive performance, and build a culture of accountability and continuous improvement.

The role emphasizes field leadership, data-driven decision making with ServiceTitan, and strong customer communication to raise service quality and profitability. EPA certification is required.

Qualifications

• 5+ years HVAC service technician experience.
• 3+ years in a leadership or management role within residential HVAC or home services.
• Demonstrated ability to build, coach, and retain high-performing technicians.
• Strong technical HVAC knowledge and field credibility.
• Proven track record of improving team performance and driving results.
• Experience with ServiceTitan or similar platform strongly preferred.
• EPA certification required (additional certifications a plus).

Responsibilities

• Lead from the field through ride-alongs, coaching, and real-time feedback.
• Develop technicians into confident, consistent performers.
• Reinforce expectations around sales, service quality, and customer communication.
• Identify and correct performance gaps quickly and directly.
• Partner with recruiting to attract and select top-tier talent.

Skills

Leadership

HVAC knowledge

Coaching technicians

Field leadership

Communication

Education

EPA certification

Tools

ServiceTitan

Job description

HVAC Service Manager – Lead a High-Performance Team and Raise the StandardLocation: Eugene, OregonCompensation: $90,000–$110,000 base salary + performance bonus tied to gross profit and team resultsJoin Our TeamAt Reynolds Electric, Plumbing, Heating and Air, we are not looking for someone to simply “manage” a department.We are looking for a leader who builds one.This role is for an HVAC Service Manager who has already proven they can develop technicians, drive performance, and hold a high standard in a fast-paced residential service environment. You will be responsible for shaping the culture, performance, and results of our HVAC service team.This is a field-driven leadership role. You will be in the trucks, in the homes, and in the day-to-day coaching of technicians. The expectation is simple: raise the bar and help people perform at a higher level than they thought possible.If you are looking for structure without accountability, this is not the role. If you are looking to build something better and take ownership of results, this may be the right fit.What’s In It For YouWe invest in leaders who deliver results.$90,000–$110,000 base salary depending on experiencePerformance bonus tied directly to gross profit and team outcomes100% employer-paid medical, dental, and vision for employees, option to add dependents120 hours of front-loaded PTO + 7–9 paid holidays401(k) with company match$20,000 employer-paid life insuranceLeadership development and ongoing trainingDirect impact on shaping a growing service organizationWhat You Will OwnLeadership of a residential HVAC service team focused on performance, quality, and customer experienceTechnician development through consistent field coaching and accountabilityService performance outcomes including revenue, margin, conversion, and customer satisfactionHiring, onboarding, and retention of high-quality technicians aligned with company standardsDaily execution of service operations in partnership with dispatch and support teamsCulture development built on accountability, professionalism, and continuous improvementUse of data and reporting (ServiceTitan) to drive performance and decision-makingWhat You Will DoLead from the field through ride-alongs, coaching, and real-time feedbackDevelop technicians into confident, consistent performersReinforce expectations around sales, service quality, and customer communicationIdentify and correct performance gaps quickly and directlyPartner with recruiting to attract and select top-tier talentHold regular team meetings focused on performance, standards, and growthEnsure technicians are following processes, safety standards, and service expectationsWork cross-functionally with leadership to drive business goals and profitabilityWhat We’re Looking ForWe are only interested in leaders who have already operated in a high-performance service environment.5+ years HVAC service technician experience3+ years in a leadership or management role within residential HVAC or home servicesDemonstrated ability to build, coach, and retain high-performing techniciansStrong technical HVAC knowledge and field credibilityProven track record of improving team performance and driving resultsAbility to hold accountability without losing trust or respectStrong communication and decision-making under pressureExperience with ServiceTitan or similar platform strongly preferredEPA certification required (additional certifications a plus)Life in Eugene, OregonLocated in the beautiful Willamette Valley, Eugene offers a great balance of work, family, and outdoor adventure. Spend your days off fishing, camping, hiking, hunting, or exploring the McKenzie River and nearby Cascade Mountains. The Oregon Coast, with its beaches, dunes, and small coastal towns, is about an hour away.Closer to home, enjoy Oregon Ducks sports, Eugene Emeralds baseball, world-class track and field, local concerts, farmers' markets, and family-friendly community events.Prefer a little more space or a quieter pace of life? The surrounding area offers smaller towns, rural communities, farmland, and country living, with places like Creswell, Cottage Grove, Junction City, and Pleasant Hill all within reach.About ReynoldsFor nearly 65 years, Reynolds Electric, Plumbing, Heating and Air has built its reputation on quality work, strong service, and doing things the right way.We are a company built on accountability, respect, and high standards. We believe strong teams are built through consistent leadership, clear expectations, and a commitment to continuous improvement.If you are a proven leader who knows how to raise performance and build strong technicians—not just manage schedules—we would like to talk with you.What We’re Looking ForWe are only interested in leaders who have already operated in a high-performance service environment.5+ years HVAC service technician experience3+ years in a leadership or management role within residential HVAC or home servicesDemonstrated ability to build, coach, and retain high-performing techniciansStrong technical HVAC knowledge and field credibilityProven track record of improving team performance and driving resultsAbility to hold accountability without losing trust or respectStrong communication and decision-making under pressureExperience with ServiceTitan or similar platform strongly preferredEPA certification required (additional certifications a plus)