Plumbing Service Manager

Reynolds Electric Inc.; Eugene (OR); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Employer-paid health insurance

PTO 120 hours front-loaded

Paid holidays 7–9 days

401(k) with company match

Life insurance $20,000

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR, seeks a Plumbing Service Manager to lead a residential team of journeyman plumbers, drain technicians, apprentices and installers. You’ll coach, develop and retain technicians, own service outcomes—revenue, margin, conversion and customer satisfaction—and drive field leadership with real accountability.

You’ll hire, onboard and mentor staff, partner with Recruiting, align dispatch and pricing, track KPIs, and push process improvements

Qualifications

• 5+ years of plumbing service technician experience.
• 3+ years in a leadership or management role within residential plumbing or home services preferred.
• Strong technical plumbing knowledge and field credibility.
• Demonstrated ability to coach, develop, and retain technicians.
• Experience managing performance and holding people accountable, with a proven track record of driving results.
• Strong understanding of service KPIs, including revenue, gross margin, conversion, and customer satisfaction.
• Experience with ServiceTitan or a similar service management platform strongly preferred.
• Current Oregon Journeyman Plumbing license or equivalent preferred.

Responsibilities

• Lead a residential plumbing service team focused on results, quality, and customer experience.
• Own service outcomes — revenue, margin, conversion, and customer satisfaction.
• Hire, onboard, develop, and retain high-quality technicians.
• Lead from the field through ride-alongs, coaching, and real-time feedback.
• Develop technicians into confident, consistent professionals with strong technical skills and a customer-first approach.
• Reinforce expectations around service quality, sales performance, and communication.
• Identify performance gaps and address them directly through coaching and accountability.
• Partner with Recruiting to attract and select top-tier plumbing talent.
• Run regular team meetings focused on results, standards, and growth.
• Work with Dispatch to ensure the right technician gets the right job.
• Track KPIs and reporting to identify opportunities for improvement.
• Maintain and refine the pricebook to reflect accurate, current pricing.
• Ensure technicians follow company processes, safety standards, and service expectations.
• Collaborate cross-functionally with leadership to drive business goals and profitability.
• Stay current on industry trends and materials to keep the team's knowledge and practices up to date.
• Manage vendor and pricing relationships to ensure competitive materials costs.
• Drive process improvement across the department to increase efficiency and service quality.

Skills

Leadership

Coaching

Performance management

Service KPIs

Customer focus

Education

Journeyman Plumbing license (Oregon)

Tools

ServiceTitan

Job description

Job Details: Job Location: REPS Legal Address - Eugene, OR, Salary Range: Undisclosed,Plumbing Service ManagerLocation: Eugene, OregonCompensation: Well above industry standard, with base compensation and performance bonuses designed to reward real departmental results.Join Our TeamReynolds Electric, Plumbing, Heating and Air has spent nearly 65 years building a reputation on doing the work right. Thanks to our growth — and the promotion of our current Plumbing Service Manager into a new Trainer role — we're looking for someone to step in and help write the next chapter.That person knows how to turn a good team into a great one — through real coaching, real accountability, and real time in the field. You'll lead a team of Journeyman Plumbers, Drain Technicians, Apprentices, and Installers, working alongside them on calls, developing their skills, and setting the tone for how the department performs.This role isn't for someone who wants structure without accountability. It's for someone ready to lead, build, and own the results.What’s In It For YouWe pay well above industry standard, with base compensation and performance bonuses designed to reward real departmental results.100% employer-paid medical, dental, and vision insurance for employees, with the option to add dependents120 hours of front-loaded PTO + 7–9 paid holidays401(k) with company match$20,000 employer-paid life insuranceLeadership development and ongoing training, including access to Nexstar training and industry resourcesDirect impact on shaping and growing a high-performing plumbing service organizationWhat You’ll DoLead a residential plumbing service team focused on results, quality, and customer experienceOwn service outcomes — revenue, margin, conversion, and customer satisfactionHire, onboard, develop, and retain high-quality techniciansLead from the field through ride-alongs, coaching, and real-time feedbackDevelop technicians into confident, consistent professionals with strong technical skills and a customer-first approachReinforce expectations around service quality, sales performance, and communicationIdentify performance gaps and address them directly through coaching and accountabilityPartner with Recruiting to attract and select top-tier plumbing talentRun regular team meetings focused on results, standards, and growthWork with Dispatch to ensure the right technician gets the right jobTrack KPIs and reporting to identify opportunities for improvementMaintain and refine the pricebook to reflect accurate, current pricingEnsure technicians follow company processes, safety standards, and service expectationsCollaborate cross-functionally with leadership to drive business goals and profitabilityStay current on industry trends and materials to keep the team's knowledge and practices up to dateManage vendor and pricing relationships to ensure competitive materials costsDrive process improvement across the department to increase efficiency and service qualityOur Core ValuesThese aren't words on a wall — they're how decisions actually get made here, from how we treat a customer's home to how we develop a technician who's struggling.Built on Character — We do the right thing on the job, even when no one's watching.Committed to Integrity — We keep our word, to customers and to each other.Driven by Growth — We invest in developing people, not just filling the schedule.Winning Together — Wins belong to the team, not just the person who closed the ticket.If that sounds like how you already lead, you'll fit right in.About ReynoldsFor nearly 65 years, Reynolds Electric, Plumbing, Heating and Air has been a trusted name in home services, built on a simple idea: do the work right, treat people well, and the reputation takes care of itself.We're a multi-generational, locally rooted company with real growth ahead — and we're looking for a leader who wants to help build the next chapter, not just keep the wheels turning. This is a department that's growing, not just maintaining, with real investment in training, tools, and the people who represent our name in someone's home.Apply today and help us build what’s next.Qualifications: What We’re Looking For5+ years of plumbing service technician experience3+ years in a leadership or management role within residential plumbing or home services preferredStrong technical plumbing knowledge and field credibilityDemonstrated ability to coach, develop, and retain techniciansExperience managing performance and holding people accountable, with a proven track record of driving resultsStrong understanding of service KPIs, including revenue, gross margin, conversion, and customer satisfactionExperience with ServiceTitan or a similar service management platform strongly preferredCurrent Oregon Journeyman Plumbing license or equivalent preferredComfortable being in the field regularly and leading alongside the team—not managing exclusively from a desk