Service Dispatcher

HW Staffing Solutions; Deer Park (NY); On-site; USD 29,000 - 40,000; Full time

Job summary

HW Staffing Solutions in Smithtown, NY is seeking an experienced Service Dispatcher to join our HVAC/R service team. The role coordinates field technicians, communicates with customers, and keeps the service department running smoothly.

Responsibilities include scheduling daily service calls, dispatching technicians, updating the service management system, and maintaining accurate records. Strong communication, organization and data-entry skills are essential for success.

Qualifications

• Typical dispatcher qualifications include strong data-entry and computer skills.
• Excellent organizational and time-management abilities.
• Strong verbal and written communication skills.
• Professional and tactful customer communications by phone.

Responsibilities

• Coordinate and schedule daily service calls for HVAC/R field technicians.
• Dispatch technicians based on service needs, location, and availability.
• Communicate with customers regarding service calls, scheduling, and updates.

Skills

Data entry

Computer skills

Organizational skills

Time management

Verbal communication

Written communication

Customer service

Attention to detail

Punctuality

Teamwork

Job description

Service Dispatcher – HVAC/RSchedule: Monday–Friday, 7:00 AM–4:00 PMPay: $25.00 per hourPosition Type: Full-Time | Temp-to-Hire OpportunityWe are seeking an experienced Service Dispatcher to join a well-established HVAC/R service company. This is a great opportunity for an organized, dependable professional who is comfortable coordinating field technicians, communicating with customers, and keeping a busy service department running smoothly.ResponsibilitiesCoordinate and schedule daily service calls for HVAC/R field techniciansDispatch technicians based on service needs, location, and availabilityCommunicate directly with customers regarding service calls, scheduling, and updatesEnter and update service information accurately within the company’s service management systemMaintain accurate technician schedules and service recordsUpdate and review timesheets for weekly payrollCommunicate effectively with field service technicians, office staff, and managementAssist with changes to the daily schedule and help resolve scheduling conflictsMaintain organized and accurate recordsPerform additional administrative and dispatching duties as neededQualificationsPrevious service dispatching experience is requiredHVAC, refrigeration, mechanical service, or similar industry experience is strongly preferredStrong computer and data-entry skillsExcellent organizational and time-management abilitiesStrong verbal and written communication skillsProfessional and tactful when communicating with customers by phoneAbility to work effectively with field technicians and office personnelComfortable working in a fast-paced environment and managing multiple prioritiesReliable, punctual, and detail-orientedCompensation$25.00 per hour, with consideration given to experience and skill level.This position offers the potential to transition from a temporary assignment into a permanent role for the right candidate.#INDSmithtown#ZIPSmithtown