HVAC Service Dispatcher: Scheduling & Dispatch Expert

McClaren Heating & Air; Northville (MA); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Life Insurance

Disability Insurance

Paid Time Off

Job summary

McClaren Heating & Air is seeking a Service Dispatcher to coordinate and schedule service requests in East Bridgewater, MA. You will assign technicians, manage trade-related documentation, and ensure timely communication with customers and field staff.

The role requires strong organizational skills, experience in dispatching or customer service, and proficiency with dispatch software. Evening/weekend coverage may be required.

Qualifications

• Minimum high school diploma or equivalent; dispatching certification is a plus.
• Experience in customer service or dispatching in home services preferred.
• Proficient with dispatch software and computer systems.

Responsibilities

• Coordinate and schedule service requests from customers.
• Assign technicians based on skillset, location and workload.
• Manage and communicate job status to customers and field staff.
• Process trade-related docs such as purchase orders and invoices.
• Generate service reports and monitor inventory levels.
• Act as central point of contact for customers, technicians and suppliers.
• Handle emergencies with prompt dispatch and proper escalation.

Skills

Customer service

Dispatch coordination

Scheduling software

Communication

Multitasking

Routing knowledge

Education

High school diploma or equivalent

Dispatching certification preferred

Tools

Dispatch software

Job description

McClaren Heating & Air is seeking a Service Dispatcher to coordinate and schedule service requests in East Bridgewater, MA. You will assign technicians, manage trade-related documentation, and ensure timely communication with customers and field staff.

The role requires strong organizational skills, experience in dispatching or customer service, and proficiency with dispatch software. Evening/weekend coverage may be required.