Service Dispatcher: Efficient Scheduling for Home Comfort

RP McLaughlin; Salem (MA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company‑匹

Company-paid Life and Long-Term Disabi

Paid Time Off

Holiday Schedule

Job summary

RP McLaughlin in Salem, MA is seeking a Service Dispatcher to coordinate daily service requests and schedule field technicians. As the central point of contact, you will ensure timely communication with customers, assign the right technicians, optimize routes, and track job progress.

This full-time role requires a high school diploma, strong organizational skills, proficiency with dispatch software, and the ability to adapt to emergencies and changes.

Qualifications

• High school diploma or equivalent; dispatching knowledge a plus.
• Experience in customer service or dispatching in home services.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Proficiency with dispatch software and office tools.
• Knowledge of routes and geography to optimize technician assignments.

Responsibilities

• Coordinate and schedule service requests with customers.
• Assign technicians based on availability and skill.
• Monitor job progress and communicate updates to customers and techs.
• Process trade-related admin tasks, orders, invoices, and payments.
• Maintain accurate records in dispatch software and filing systems.
• Provide timely communication and escalation during emergencies.
• Coordinate with other departments to ensure seamless service delivery.

Skills

Customer service

Dispatching

Scheduling

Communication

Organization

Problem solving

Education

High school diploma

Dispatching certification (plus)

Tools

Dispatch software

CRM system

Office productivity tools

Job description

RP McLaughlin in Salem, MA is seeking a Service Dispatcher to coordinate daily service requests and schedule field technicians. As the central point of contact, you will ensure timely communication with customers, assign the right technicians, optimize routes, and track job progress.

This full-time role requires a high school diploma, strong organizational skills, proficiency with dispatch software, and the ability to adapt to emergencies and changes.