HVAC Service Coordinator / Dispatcher

CENTRYX Mechanical Solutions; Sterling (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid time off

Job summary

Centryx Mechanical Solutions is seeking an HVAC Service Coordinator / Dispatcher to join our Service Department. You will coordinate incoming service requests, schedule and dispatch technicians, and maintain clear communication with customers and internal teams to ensure efficient service delivery.

The ideal candidate is highly organized, detail-oriented, and able to manage competing priorities while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Customer service and problem-solving mindset required.
• Experience coordinating service operations is a plus.
• Proficiency with Microsoft Office applications expected.

Responsibilities

• Dispatch and prioritize service calls to HVAC technicians.
• Communicate clearly with customers about appointments and updates.
• Create accurate work orders and track progress from start to finish.
• Support technicians in the field and resolve scheduling issues.
• Maintain organized service records and daily operations.

Skills

Customer service

Time management

Communication

Multitasking

Scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Join a Growing Team Where Organization, Customer Service, and Teamwork Make a Difference

Centryx Mechanical Solutions is seeking a HVAC Service Coordinator / Dispatcher to join our growing Service Department. This important role serves as the communication hub between customers, field technicians, and internal team members, helping ensure service requests are handled efficiently, technicians are scheduled effectively, and customers receive exceptional service.

If you are highly organized, thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding customer service, we invite you to explore this opportunity with us.

About Centryx Mechanical Solutions

Centryx Mechanical Solutions brings together the experience, expertise, and resources of Commercial Express HVAC, CBW Mechanical, and Tolin MidAtlantic. By combining the strengths of three established organizations, we are building a stronger, more capable company with expanded resources to serve our customers and greater opportunities for our employees.

We are committed to delivering high-quality commercial HVAC and mechanical services, building lasting customer relationships, and creating an environment where employees can develop their skills, grow professionally, and build long-term careers. Our culture emphasizes teamwork, integrity, accountability, and a shared commitment to excellence.

Position Summary

As an HVAC Service Coordinator / Dispatcher, you will play a key role in the daily operations of our Service Department. You will coordinate incoming service requests, schedule and dispatch technicians, monitor work order progress, and maintain clear communication with customers and internal team members.

The ideal candidate is proactive, detail-oriented, and comfortable managing competing priorities while maintaining a professional, customer-focused approach. Your ability to anticipate needs, communicate effectively, and keep service operations organized will contribute directly to customer satisfaction and team success.

Key Responsibilities

• Dispatch and prioritize service calls to HVAC technicians
• Communicate clearly and professionally with customers regarding appointments, scheduling, and updates
• Create accurate work orders and track job progress from start to finish
• Support technicians in the field and proactively resolve scheduling or service issues
• Maintain organized service records and ensure smooth daily operations

Requirements

Qualifications

Required Qualifications

• High school diploma or GED.
• Strong customer service skills and a solutions-oriented mindset.
• Excellent organizational, time-management, and multitasking abilities.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Dependable, punctual, and committed to teamwork and accountability.

Preferred Qualifications

• Experience coordinating service operations for a commercial HVAC or mechanical services company.
• Familiarity with HVAC service work orders, technician scheduling, and field service operations.
• Experience using HVAC service management, dispatching, or work order software.

Why Join Centryx Mechanical Solutions?

At Centryx Mechanical Solutions, we recognize that our employees are essential to our success. By bringing together the strengths and resources of three established organizations, we are creating a stronger foundation for long-term success, expanded customer capabilities, and new opportunities for employees to learn, grow, and advance their careers.

Our Comprehensive Compensation And Benefits Package Includes

• Competitive pay based on experience.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• 401(k) with company match.
• Paid Time Off (PTO).
• Paid holidays.
• Employer-paid life insurance.
• Short-term and long-term disability insurance.
• Employee referral program.
• Company-sponsored events and team activities.
• Career development and advancement opportunities.

Be Part Of What's Next

Join Centryx Mechanical Solutions and become part of an organization built on experience, teamwork, customer service, and a commitment to continuous improvement. As we bring together the best of three established companies, we are building new opportunities for our employees while continuing to deliver exceptional service to our customers.