HVAC Service Dispatcher & Operations Coordinator

Riddleberger Brothers, Inc; Lynchburg (VA); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Growth opportunities

Apprenticeship/licensure pathway

Scholarship program for employees’chil

Employee referrals

Employee discounts

Company vehicle

Uniforms

Annual bonus

Job summary

Riddleberger Brothers, Inc. in Lynchburg, VA is seeking a Service Coordinator / Dispatcher to support the Service Operations team. You will coordinate technicians, manage customer communications, and handle daily administrative tasks in a fast-paced environment.

The role emphasizes organization, communication, and reliability, with competitive hourly pay and a robust benefits package. This office-based position offers growth opportunities and a pathway to professional development.

Qualifications

• 3–5 years of administrative experience.
• Proficient in Microsoft Excel.
• Excellent organizational and time management abilities.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Exceptional customer service skills.
• Reliable attendance and a team-oriented attitude.

Responsibilities

• Answer incoming service calls and document customer requests.
• Dispatch HVAC service calls and schedule technicians based on customer needs and technician availability.
• Coordinate daily technician schedules and provide technicians with job-related information.
• Create and issue purchase orders for parts, materials, and vendors.
• Verify and reconcile technician time entries for payroll processing.
• Schedule and coordinate preventive maintenance (PM) inspections and services.
• Maintain open service and PM call lists and communicate updates to technicians and managers.
• Review completed service tickets for accuracy and billing readiness.
• Process purchasing card transactions and reconcile receipts.
• Monitor and maintain technician truck stock inventory.
• Manage on-call schedules and update answering service systems.
• Follow up with customers regarding service satisfaction, outstanding quotes, and ongoing service needs.
• Provide support and backup for other dispatchers and service coordinators as needed.

Skills

Admin experience

Excel

Org & time mgmt

Communication

Multitasking

Customer service

Teamwork

Job description

Riddleberger Brothers, Inc. in Lynchburg, VA is seeking a Service Coordinator / Dispatcher to support the Service Operations team. You will coordinate technicians, manage customer communications, and handle daily administrative tasks in a fast-paced environment.

The role emphasizes organization, communication, and reliability, with competitive hourly pay and a robust benefits package. This office-based position offers growth opportunities and a pathway to professional development.