HVAC/R Service Dispatch & Operations Coordinator

Hire Metrics; Wilmington (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

Hire Metrics is seeking a Service Coordinator in Wilmington, DE, to support their Service Group technicians and ensure optimal client service. This role involves scheduling technicians, managing service appointments, and coordinating necessary materials and tools.

The ideal candidate will have technical leadership experience in the HVAC/R industry, strong business acumen, and excellent communication skills. An associates degree with 3 years of experience in a service business is preferred.

Qualifications

• 3+ years’ experience supporting a team within a services business, preferably in HVAC/R.
• Experience leading in a technical environment is strongly preferred.
• Strong business acumen and attention to detail.

Responsibilities

• Support Service Group technicians to meet client needs.
• Develop and implement processes for service delivery.
• Schedule and dispatch technicians for service appointments.

Skills

Technical leadership in HVAC/R

Customer service skills

Microsoft Applications proficiency

Interpersonal skills

Organizational skills

Education

Associates degree in Technical or Business discipline

Tools

CRM Software

ERP Software

Job description

Hire Metrics is seeking a Service Coordinator in Wilmington, DE, to support their Service Group technicians and ensure optimal client service. This role involves scheduling technicians, managing service appointments, and coordinating necessary materials and tools.

The ideal candidate will have technical leadership experience in the HVAC/R industry, strong business acumen, and excellent communication skills. An associates degree with 3 years of experience in a service business is preferred.