Service Coordinator / Dispatcher

Riddleberger Brothers; Lynchburg (VA); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Company vehicle

Company mobile phone/tablet

Company uniforms

Annual bonus opportunities

Employee referral incentives

Discounts at major brands

Job summary

Riddleberger Brothers, Inc. in Lynchburg, VA is seeking a Service Coordinator/Dispatcher to support the Service Operations team. You will answer calls, dispatch technicians, manage schedules, and handle administrative tasks to ensure timely service delivery.

The role requires strong communication, organization, and multitasking abilities in a fast-paced environment. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• 3–5 years of administrative experience.
• Proficient in Microsoft Excel.
• Excellent organizational and time management abilities.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Exceptional customer service skills.
• Reliable attendance and a team-oriented attitude.

Responsibilities

• Answer incoming service calls and document customer requests.
• Dispatch HVAC service calls and schedule technicians based on needs and availability.
• Coordinate daily technician schedules and provide job information.
• Create and issue purchase orders for parts and vendors.
• Verify and reconcile technician time entries for payroll.
• Schedule and coordinate preventive maintenance inspections and services.
• Maintain open service and PM call lists and communicate updates.
• Review completed service tickets for accuracy and billing readiness.
• Process purchasing card transactions and reconcile receipts.
• Monitor and maintain technician truck stock inventory.
• Manage on-call schedules and update answering service systems.
• Follow up with customers regarding service satisfaction and ongoing needs.
• Provide support for other dispatchers as needed.

Skills

Administrative experience

Excel

Organizational skills

Time management

Communication skills

Multitasking

Customer service

Team player

Reliable attendance

Tools

Dispatch software

Service management software

Job description

Service Coordinator / Dispatcher

Location: Lynchburg, VA

Company: Riddleberger Brothers, Inc. (RBI), a Comfort Systems USA Company

Riddleberger Brothers, Inc. is seeking a highly organized and customer-focused Service Coordinator / Dispatcher to support our Service Operations team in Lynchburg, VA. This position plays a critical role in ensuring timely service delivery by coordinating technicians, managing customer communications, and supporting daily administrative operations. If you thrive in a fast-paced environment, enjoy multitasking, and have strong communication and organizational skills, we'd love to hear from you.

What You’ll Do

• Answer incoming service calls and accurately document customer requests.
• Dispatch HVAC service calls and schedule technicians based on customer needs and technician availability.
• Coordinate daily technician schedules and provide technicians with job-related information.
• Create and issue purchase orders for parts, materials, and vendors.
• Verify and reconcile technician time entries for payroll processing.
• Schedule and coordinate preventative maintenance (PM) inspections and services.
• Maintain open service and PM call lists and communicate updates to technicians and managers.
• Review completed service tickets for accuracy and billing readiness.
• Process purchasing card transactions and reconcile receipts.
• Monitor and maintain technician truck stock inventory.
• Manage on-call schedules and update answering service systems.
• Follow up with customers regarding service satisfaction, outstanding quotes, and ongoing service needs.
• Provide support and backup for other dispatchers and service coordinators as needed.

Required Qualifications

• 3–5 years of administrative experience.
• Strong computer skills, including proficiency in Microsoft Excel.
• Excellent organizational and time management abilities.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Exceptional customer service skills.
• Reliable attendance and a team-oriented attitude.

Preferred Qualifications

• Service industry or dispatching experience.
• Experience supporting HVAC, construction, mechanical contracting, or field service operations.
• Familiarity with service management or dispatch software.

Why Join Us?

We believe in investing in our employees and providing opportunities for long-term success.

When you join our team, you’ll enjoy:

• Competitive pay: $26.00 - $33.00 an hour or $61,880 - $68,640 a year
• Comprehensive benefits package
• Growth and development opportunities
• Apprenticeship opportunities with a pathway to licensure
• Scholarship program for employees’ children
• Employee referral incentives
• Discounts at major automotive, computer, and cell phone companies
• Available for certain positions where applicable:
• Company vehicle
• Company mobile phone and/or tablet
• Company uniforms
• Annual bonus opportunities
• Supportive team environment and strong safety culture

Our Benefits Package Includes:

• Medical, Dental, Vision, and Life Insurance
• Short-Term & Long-Term Disability Insurance
• Accidental Death & Dismemberment Insurance
• Health Care & Dependent Care FSAs
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 401(k) Plan with Roth IRA option
• Pet Insurance
• Generous vacation, holiday, and sick time
• And much more!

Work Environment

This position is primarily office-based and requires normal lifting, bending, and other physical activities typically associated with an office environment.

Equal Opportunity Employer

Riddleberger Brothers, Inc. is an Equal Opportunity Employer.

Company History

Founded in 1940 by two members of the Riddleberger family, Riddleberger Brothers Inc started as a small plumbing company located in Harrisonburg, Virginia. Through the years the company has seen many changes in business and industry. Technology has continually advanced in mechanical contracting, and with these advances Riddleberger Brothers has adapted and evolved to stay current. One thing that has remained constant at Riddleberger Brothers has been a commitment to providing quality work and excellent craftsmanship. Our company leaders throughout our history have always instilled this dedication to quality, and our employees make that happen. Our eighty plus years in business is in large part due to the many dedicated employees who have worked here over the years. Many of the “old timers” laid the foundation for quality work and excellent craftsmanship and passed it along to others. This foundation is what makes Riddleberger Brothers the premier full-service plumbing, mechanical, service, controls, and design-build company it is today.