HVAC Service Manager - New Orleans

Mechanical Concepts, LLC; New Orleans (LA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Performance-based incentives

Long-term disability coverage

Life insurance

Paid holidays

Job summary

A commercial HVAC service firm seeks a qualified Service Manager in New Orleans to lead operations and ensure high-quality service delivery. The role requires significant experience in commercial HVAC systems and leadership skills. Responsibilities include overseeing technician efficiency, solving client issues, and managing budgets. The firm offers a competitive salary, performance incentives, health benefits, and paid time off, aiming to create an inclusive work culture.

Qualifications

• 5+ years of experience in commercial HVAC service.
• 2+ years in a leadership or supervisory role.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the HVAC service department.
• Schedule and monitor service technicians for efficiency.
• Build and maintain strong relationships with commercial clients.
• Monitor key performance indicators for service delivery.

Skills

Commercial HVAC systems knowledge

Leadership skills

Customer service abilities

Troubleshooting skills

Financial acumen

Proficiency in service management software

Communication skills

Team building skills

Education

High school diploma or GED

Associate degree in HVAC or related field

EPA Certification

NATE Certification

Tools

Microsoft Office

Service management software

Job description

The Commercial HVAC Service Manager is responsible for leading and overseeing the daily operations of the commercial service department. This role ensures high-quality service delivery, maximizes technician productivity, drives profitability, and maintains strong client relationships. The Service Manager provides leadership, technical guidance, and operational oversight to ensure projects and service calls are completed safely, efficiently, and in alignment with company standards.

Location: New Orleans, LA

Key Responsibilities

OPERATIONAL LEADERSHIP

• Oversee day-to-day operations of the commercial HVAC service department
• Schedule, dispatch, and monitor service technicians to optimize efficiency
• Ensure all service calls, maintenance agreements, and repair projects are completed on time and within budget
• Monitor key performance indicators (KPIs) including revenue, gross margin, billable hours, and callback rates
• Recruit, hire, train, and mentor service technicians and support staff
• Conduct performance reviews and provide coaching to improve productivity and technical skills
• Promote a strong safety culture and ensure compliance with OSHA and company safety policies
• Facilitate ongoing technical training and certifications
• Build and maintain strong relationships with commercial clients
• Address escalated service issues and ensure timely resolution
• Conduct site visits when necessary to ensure service quality and customer satisfaction
• Support sales efforts by identifying additional service or replacement opportunities
• Develop and manage departmental budgets
• Review and approve proposals, quotes, and service agreements
• Monitor inventory, parts procurement, and vendor relationships
• Ensure accurate documentation of work orders, invoices, and service reports

Qualifications

• 5+ years of experience in commercial HVAC service
• 2+ years in a leadership or supervisory role
• Strong knowledge of commercial HVAC systems including RTUs, chillers, boilers, VRF /VRV systems, and building automation systems (BAS)
• Proficiency in service management software and Microsoft Office
• Valid driver’s license
• Strong leadership and team-building skills
• Excellent communication and customer service abilities
• Solid financial acumen and understanding of service department profitability
• Strong troubleshooting and technical expertise
• Ability to manage multiple priorities in a fast-paced environment

Education & Certifications

• High school diploma or GED required
• Associate degree in HVAC, mechanical systems, or related field preferred
• EPA Certification required
• NATE Certification preferred

Working Conditions

• Combination of office environment and field visits to commercial job sites
• After-hours support for emergency service issues as needed
• Ability to lift up to 50 lbs and work in mechanical rooms or on rooftops as needed
• Base salary with performance-based incentive plan
• Paid bi-weekly for base salary / monthly for performance-based incentive plan
• 1 to 3 weeks of vacation per year as tenure increases
• Additional PTO – 4 hours each month after 90 days’ employment
• ½ Health insurance paid (employee or family)
• Health insurance plan (eligibility after 90 day probationary period)
• Long-term disability coverage starting 90 days after employment – paid 100% by the company – covers 60% of salary
• $20,000 term life insurance – coverage starting 90 days after employment – paid 100% by company
• Can contribute to the 401K plan 1 year after employment begins; matching up to 4% of salary depending on your contribution %
• 401K plan includes an optional profit-sharing contribution that has historically been funded since the plan started. A contribution is made for you even if you don’t contribute to the 401k plan. Typically, 3% of salary is contributed each March.
• 8 Paid Holidays per year (eligible after 90 days of employment)