HVAC Service Dispatcher - Fast-Paced, Customer-Focused

Wilson; Pomaria (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k) with company match

Six paid holidays

Life insurance

Disability insurance

Paid vacation

Job summary

Wilson's Refrigeration & Air is hiring a Service Dispatcher in Pomaria, SC and Columbia, SC. The role centers on scheduling service calls and dispatching technicians to ensure timely, quality work for customers in the Midlands.

The ideal candidate will have dispatching experience, strong organization, and excellent communication skills to coordinate with customers and field teams in a busy HVAC service environment.

Qualifications

• At least one year of dispatching or scheduling experience.
• Experience in the service industry is a plus.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with scheduling software.
• Team-oriented mindset with a customer-first attitude.

Responsibilities

• Coordinate daily operations by scheduling service calls and dispatching technicians.
• Communicate with customers and ensure jobs are completed efficiently.
• Handle multitasking in a fast-paced environment with clear communication.
• Utilize scheduling software to manage workloads and respond to changes promptly.

Skills

Dispatching

Scheduling

Customer service

Multitasking

Communication

Job description

Wilson's Refrigeration & Air is hiring a Service Dispatcher in Pomaria, SC and Columbia, SC. The role centers on scheduling service calls and dispatching technicians to ensure timely, quality work for customers in the Midlands.

The ideal candidate will have dispatching experience, strong organization, and excellent communication skills to coordinate with customers and field teams in a busy HVAC service environment.