HVAC Dispatch Pro: Swift Scheduling & Field Support

Carolina-Heating-Service; South Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Carolina Heating is seeking a highly organized and customer-focused Dispatcher to be the communication hub of our service team. In this role, you’ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

You’ll play a key part in delivering a seamless customer experience—from the first phone call to job completion—and you’ll support the team with accurate records, invoicing, and basic administrative tasks in a fast-paced

Qualifications

• Previous experience in customer service, dispatch, or call center preferred.
• Strong communication and multitasking abilities in a fast-paced setting.
• Excellent organizational and problem-solving capabilities.
• Comfortable using scheduling software and computer systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and urgency.
• Schedule, confirm, and adjust service appointments efficiently.
• Dispatch technicians based on location, skillset, and priority.
• Communicate clearly with field technicians to ensure timely service delivery.
• Monitor job progress and adjust schedules as needed throughout the day.
• Provide customers with updates, ETAs, and follow-up communication.
• Maintain accurate records in dispatch and CRM systems.
• Assist with invoicing, work orders, and basic administrative tasks.
• Support the team in meeting daily performance and service goals.

Skills

Communication

Multitasking

Organizational skills

Problem-solving

Scheduling software

Education

High school diploma or equivalent

Tools

Scheduling software

CRM systems

Job description

Carolina Heating is seeking a highly organized and customer-focused Dispatcher to be the communication hub of our service team. In this role, you’ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly.

You’ll play a key part in delivering a seamless customer experience—from the first phone call to job completion—and you’ll support the team with accurate records, invoicing, and basic administrative tasks in a fast-paced