HVAC Service Dispatcher

W.B. Guimarin; Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Drug-Free Workplace

Job summary

W.B. Guimarin in Columbia, SC is seeking an HVAC Service Dispatcher to keep technicians moving, customers informed, and the service department organized.

You will prioritize and schedule calls, coordinate after-hours assignments, and maintain accurate job details in Jonas Software. The role emphasizes problem-solving, clear communication with technicians and customers, and teamwork with management and vendors.

Qualifications

• Experience in dispatching or service coordination.
• 2. Experience with Jonas Software is a plus.
• 3. Strong organizational and communication skills required.

Responsibilities

• Receive, prioritize, and schedule service calls.
• Coordinate after-hours/on-call assignments.
• Ensure accurate job and PO numbers for billing.
• Support technicians with parts, information, and solutions.
• Inform customers about scheduling and progress.
• Collaborate with branch management, vendors, and colleagues.
• Identify opportunities to improve dispatch processes.
• Provide backup support to other department positions.

Skills

Highly organized

Multi-tasking

Clear communication

Data-entry skills

Team player, independent

Calm under pressure

Tools

Jonas Software

Job description

HVAC Service Dispatcher

Are you the person who can keep technicians moving, customers informed, and a busy service department organized?

We are looking for a Service Dispatcher who enjoys solving problems, coordinating people, and keeping things on track.

What You’ll Do

Coordinate the Day

• Receive, prioritize, and schedule service calls.
• Coordinate after-hours/on-call assignments.
• Keep service-call information accurate and up to date in Jonas Software.

Support Our Technicians

• Make sure technicians have the correct job information before heading to a call.
• Help technicians locate parts, information, and solutions when needed.
• Provide accurate job and PO numbers for proper billing, payroll, and documentation.

Handle Parts, Quotes & Purchase Orders

• Source parts and prepare accurate service and repair quotes.
• Create and maintain purchase orders in Jonas.
• Provide technicians with PO numbers and parts information.

Take Care of Our Customers

• Answer incoming service calls professionally.
• Keep customers informed about scheduling and the progress of their jobs.

Be Part of the Team

• Communicate closely with technicians, management, vendors, and customers.
• Provide backup support to other department administrative positions.
• Assist the Branch Operations Manager as needed.
• Look for ways to improve processes and make the service department more efficient.

What We’re Looking For

You may be a great fit if you:

• Are highly organized and naturally keep track of details.
• Can manage multiple priorities without losing sight of what’s most important.
• Are comfortable making decisions and adjusting plans when circumstances change.
• Communicate clearly and professionally.
• Enjoy solving problems and finding answers.
• Take ownership and follow through until something is completed.
• Are comfortable working with field technicians and customers.
• Have strong computer and data-entry skills.
• Work well as part of a team but don’t need someone constantly telling you what to do next.
• Can remain calm and professional when the phone is ringing, technicians need answers, and schedules suddenly change.

Experience with Jonas Software is a plus.

Previous experience in dispatching, service coordination, HVAC, plumbing, mechanical contracting, construction, facilities maintenance, or another field-service environment is preferred.

Most importantly, you understand that good dispatching is about both people and details - taking care of the customer while giving technicians/team the support they need to succeed.

"Equal Employment Opportunity Employer - minority/female/veteran/disabled".We are a Drug-Free Workplace.