HVAC Service Dispatcher – In-Office Support & Scheduling

DiBiase Heating and Cooling Company; Coatesville (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

Health savings account

401 (k) matching

Retirement plan

Life insurance

Paid time off

Professional development assistance

Referral program

Employee discount

Job summary

DiBiase Heating and Cooling Company in Coatesville, PA seeks a full-time HVAC Service Dispatcher who delivers world-class customer service and coordinates with our technicians. The role is office-based, not remote, and requires a proactive, friendly communicator to keep scheduling moving smoothly.

You will answer phones, book appointments, resolve issues, and support the office with a range of clerical tasks.

Qualifications

• At least two (2) years of related experience in the HVAC Industry as a Dispatcher.
• Ability to multi-task required.
• High school diploma or GED.

Responsibilities

• Answer phones, schedule appointments, and resolve customer issues.
• Be the primary contact for field technicians and help them succeed in the field.
• Maintain a clean, organized office and assist with training on customer service skills and software.

Skills

Multi-tasking

Typing 50 WPM

Phone etiquette

Problem solving

Organized

Interpersonal skills

Customer service

Education

High school diploma or GED

Tools

MS Office

CRM software

Job description

DiBiase Heating and Cooling Company in Coatesville, PA seeks a full-time HVAC Service Dispatcher who delivers world-class customer service and coordinates with our technicians. The role is office-based, not remote, and requires a proactive, friendly communicator to keep scheduling moving smoothly.

You will answer phones, book appointments, resolve issues, and support the office with a range of clerical tasks.