HVAC Customer Success Rep – In-Office, Full-Time

DiBiase Heating and Cooling Company; Coatesville (Chester County); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

Health savings account

401 (k) matching

Retirement plan

Life insurance

Paid time off

Professional development assistance

Referral program

Employee discount

Job summary

DiBiase Heating and Cooling Company in Coatesville, PA is seeking an HVAC Customer Service Rep for full-time hours. In this in-office role, you will answer phones, schedule appointments, resolve issues, and support the office with various tasks. Training on software and customer service is provided.

You should have HVAC or customer service experience, strong communication skills, and be highly organized with positive phone etiquette. Weekend/evening freedom is highlighted as a benefit.

Qualifications

• Two years of HVAC industry experience and/or customer service training.
• Ability to multi-task in a fast-paced office.
• High school diploma or GED.
• Type at least 50 WPM.
• Proficiency with computers and MS Office.
• Positive personality and strong phone etiquette.
• Ability to problem solve and prioritize tasks.
• Organized and detail-oriented with good interpersonal skills.

Responsibilities

• Answer phones and schedule appointments.
• Resolve customer issues and provide superb service.
• Assist with other office tasks to keep the office running smoothly.
• Maintain clean and organized work area.
• Engage in training on customer service skills and software.

Skills

HVAC industry experience

Customer service

Typing 50 WPM

MS Office proficiency

Multi-tasking

Communication skills

Phone etiquette

Problem solving

Time management

Education

High school diploma or GED

Tools

MS Office

Job description

DiBiase Heating and Cooling Company in Coatesville, PA is seeking an HVAC Customer Service Rep for full-time hours. In this in-office role, you will answer phones, schedule appointments, resolve issues, and support the office with various tasks. Training on software and customer service is provided.

You should have HVAC or customer service experience, strong communication skills, and be highly organized with positive phone etiquette. Weekend/evening freedom is highlighted as a benefit.