HVAC Service Dispatcher - Fast-Paced & Customer-Focused

Opportunity Interactive; Livermore (CA); Sur place; USD 42 000 - 48 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Medical/Dental/Vision paid foremployee

7 Paid Holidays

Sick Leave per CA requirements

Paid time off - 1 week to 4 weeks

Résumé du poste

Opportunity Interactive in Livermore, CA is seeking an HVAC Service Dispatcher to coordinate service calls and dispatch technicians, ensuring clear communication with customers and field staff to sustain high-quality service.

The ideal candidate has HVAC dispatch experience, excellent communication skills, and can manage multiple tasks in a fast-paced environment. Proficiency with transportation management systems is a plus, and a background check will be required after a conditional offer.

Qualifications

• HVAC dispatch experience preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilités

• Coordinate service requests and dispatch technicians to job sites efficiently.
• Communicate with customers to provide updates on service status.
• Utilize transportation management systems to optimize routing and scheduling.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Ensure adherence to company policies regarding phone etiquette and customer service standards.
• Collaborate with team members to improve operational efficiency.
• Follow up on parts needed and scheduling.

Connaissances

HVAC background

Communication skills

Multitasking in fast-paced environment

Description du poste

Opportunity Interactive in Livermore, CA is seeking an HVAC Service Dispatcher to coordinate service calls and dispatch technicians, ensuring clear communication with customers and field staff to sustain high-quality service.

The ideal candidate has HVAC dispatch experience, excellent communication skills, and can manage multiple tasks in a fast-paced environment. Proficiency with transportation management systems is a plus, and a background check will be required after a conditional offer.