HVAC Service Dispatcher

Opportunity Interactive; Livermore (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical/Dental/Vision paid foremployee

7 Paid Holidays

Sick Leave per CA requirements

Paid time off - 1 week to 4 weeks

Job summary

Opportunity Interactive in Livermore, CA is seeking an HVAC Service Dispatcher to coordinate service calls and dispatch technicians, ensuring clear communication with customers and field staff to sustain high-quality service.

The ideal candidate has HVAC dispatch experience, excellent communication skills, and can manage multiple tasks in a fast-paced environment. Proficiency with transportation management systems is a plus, and a background check will be required after a conditional offer.

Qualifications

• HVAC dispatch experience preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate service requests and dispatch technicians to job sites efficiently.
• Communicate with customers to provide updates on service status.
• Utilize transportation management systems to optimize routing and scheduling.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Ensure adherence to company policies regarding phone etiquette and customer service standards.
• Collaborate with team members to improve operational efficiency.
• Follow up on parts needed and scheduling.

Skills

HVAC background

Communication skills

Multitasking in fast-paced environment

Job description

HVAC Service Dispatcher

As a Service Dispatcher here, you will play a vital role in coordinating service calls and ensuring efficient communication between our technicians and customers. This position is essential for maintaining our commitment to high-quality service and customer satisfaction in the HVAC industry.

Must Have HVAC Background

Compensation & Benefits

• Competitive hourly pay: $30.29 - $35.00 per hour
• 401(k) with company match up to 4%,
• 100% employer-paid Medical, Dental & Vision for employee only
• 7 Paid Holidays
• Sick Leave earned at 1 hour per 30 hours worked (per California requirements)
• Paid time off - 1 week in your first year, with up to 4 weeks as you grow

Responsibilities

• Coordinate service requests and dispatch technicians to job sites efficiently.
• Communicate effectively with customers to provide updates on service status.
• Utilize transportation management systems to optimize routing and scheduling.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Ensure adherence to company policies regarding phone etiquette and customer service standards.
• Collaborate with team members to improve operational efficiency.
• Follow up on parts needed and scheduling

Requirements

• Proven experience in transportation management or dispatching roles preferred.
• Must have previous HVAC Dispatch experience.
• Strong communication skills, both verbal and written.
• Familiarity with transportation management systems is a plus.
• Excellent phone etiquette and customer service skills are essential.
• Ability to work in a fast-paced environment while managing multiple tasks.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.