HVAC Dispatcher | Fast-Paced Scheduling Expert

Adeedo Drains, Plumbing, Heating & Air; Long Beach (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Adeedo! Drains, Plumbing, Heating & Air is seeking a Dispatcher for the HVAC department. The in-office role in Inglewood, CA acts as the central hub between customers, field technicians, and operations to ensure timely service.

Ideal candidates have 2+ years in dispatching within HVAC, excellent communication, and the ability to multitask in a fast-paced environment. Service Titan experience is a plus. Pay ranges from $18–$24 per hour with typical full-time hours.

Qualifications

• 2+ years of dispatching experience in HVAC.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer applications and call center software; Service Titan experience is a plus.

Responsibilities

• Coordinate service requests by scheduling and dispatching calls to field technicians.
• Serve as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues to ensure satisfaction.
• Monitor schedules and make real-time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency response when necessary.
• Ensure efficient allocation of resources to meet demands.
• Collaborate with other departments to streamline processes.

Skills

Dispatching experience

HVAC industry experience

Communication skills

Problem-solving

Multitasking

Basic computer skills

Service Titan experience (preferred)

Tools

Service Titan

Job description

Adeedo! Drains, Plumbing, Heating & Air is seeking a Dispatcher for the HVAC department. The in-office role in Inglewood, CA acts as the central hub between customers, field technicians, and operations to ensure timely service.

Ideal candidates have 2+ years in dispatching within HVAC, excellent communication, and the ability to multitask in a fast-paced environment. Service Titan experience is a plus. Pay ranges from $18–$24 per hour with typical full-time hours.