HVAC Service Dispatcher: Expert Scheduler & Customer Care

Pittsburgh One Hour Heating & Air Conditioning; Coverdale (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee and family discounts

Paid training and career growth

Job summary

Pittsburgh One Hour Heating & Air Conditioning is seeking an HVAC Service Dispatcher in Bethel Park to coordinate technician schedules and keep homeowners informed. You’ll ensure our field team arrives prepared for each appointment and adapt to changing needs throughout the day.

Ideal candidates bring at least one year of dispatching, scheduling, or customer service experience, with ServiceTitan and HVAC/home services exposure preferred. Great communication and organizational skills are a must.

Qualifications

• At least one year of dispatching, scheduling, or customer service experience.
• ServiceTitan experience preferred.
• HVAC or home services experience preferred.
• Strong phone communication and professionalism.
• Ability to manage multiple appointments and maintain detailed records.

Responsibilities

• Manage the daily dispatch board: schedule HVAC service calls and coordinate technician assignments.
• Adjust to delays, urgent requests, cancellations, and follow-up visits while keeping the schedule organized.
• Keep customers informed: answer calls, confirm details, and provide timely updates on arrival and service.
• Support technicians: communicate job details, assist with routing, and coordinate scheduling through job completion.
• Maintain accurate ServiceTitan records: update customer information, job notes, and status.
• Help resolve customer concerns by coordinating with the appropriate team member.

Skills

Dispatching experience

Scheduling experience

Customer service

ServiceTitan

HVAC knowledge

Phone communication

Organization

Job description

Pittsburgh One Hour Heating & Air Conditioning is seeking an HVAC Service Dispatcher in Bethel Park to coordinate technician schedules and keep homeowners informed. You’ll ensure our field team arrives prepared for each appointment and adapt to changing needs throughout the day.

Ideal candidates bring at least one year of dispatching, scheduling, or customer service experience, with ServiceTitan and HVAC/home services exposure preferred. Great communication and organizational skills are a must.