HVAC Service Dispatcher

Pittsburgh One Hour Heating & Air Conditioning; Coverdale (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee and family discounts

Paid training and career growth

Job summary

Pittsburgh One Hour Heating & Air Conditioning is seeking an HVAC Service Dispatcher in Bethel Park to coordinate technician schedules and keep homeowners informed. You’ll ensure our field team arrives prepared for each appointment and adapt to changing needs throughout the day.

Ideal candidates bring at least one year of dispatching, scheduling, or customer service experience, with ServiceTitan and HVAC/home services exposure preferred. Great communication and organizational skills are a must.

Qualifications

• At least one year of dispatching, scheduling, or customer service experience.
• ServiceTitan experience preferred.
• HVAC or home services experience preferred.
• Strong phone communication and professionalism.
• Ability to manage multiple appointments and maintain detailed records.

Responsibilities

• Manage the daily dispatch board: schedule HVAC service calls and coordinate technician assignments.
• Adjust to delays, urgent requests, cancellations, and follow-up visits while keeping the schedule organized.
• Keep customers informed: answer calls, confirm details, and provide timely updates on arrival and service.
• Support technicians: communicate job details, assist with routing, and coordinate scheduling through job completion.
• Maintain accurate ServiceTitan records: update customer information, job notes, and status.
• Help resolve customer concerns by coordinating with the appropriate team member.

Skills

Dispatching experience

Scheduling experience

Customer service

ServiceTitan

HVAC knowledge

Phone communication

Organization

Job description

Description

Keep Our Technicians Moving. Keep Our Customers Informed. When a service call runs long or an urgent repair changes the schedule, a skilled dispatcher keeps the day on track.

One Hour Heating & Air Conditioning is looking for an HVAC Service Dispatcher to join our Bethel Park office, serving the Pittsburgh area. You’ll coordinate technician appointment schedules, keep homeowners informed, and help our field team arrive prepared for each appointment.

If you bring strong organizational skills, sound judgment, and experience managing customer needs in a busy environment, this is an opportunity to put those strengths to work.

Why Join One Hour?

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee and family discounts
• Paid training and career growth opportunities
• A supportive team that values communication and collaboration

What You’ll Do

• Manage the daily dispatch board: Schedule HVAC service calls and coordinate technician assignments based on availability, location, and appointment needs.
• Adjust as the day changes: Respond to delays, urgent requests, cancellations, and follow-up visits while keeping the schedule organized.
• Keep customers informed: Answer incoming calls, confirm appointment details, and provide timely arrival and service updates.
• Support our technicians: Communicate job details, assist with routing, and coordinate scheduling needs through job completion.
• Maintain accurate ServiceTitan records: Update customer information, job notes, appointment details, and service status.
• Help resolve concerns: Address customer questions professionally and coordinate with the appropriate team member when additional support is needed.

Requirements

• At least one year of dispatching, scheduling, or customer service experience.
• ServiceTitan experience strongly preferred.
• HVAC or home services experience preferred.
• Strong phone communication skills and the ability to handle customer concerns with professionalism.
• The ability to manage multiple appointments, shifting priorities, and detailed records accurately.Reliable follow-through and a collaborative approach to supporting customers and technicians.

Bring Your Experience to Our Bethel Park Team.

We’re looking for someone who takes ownership of the schedule, communicates clearly, and follows through.