HVAC Service Dispatcher – Customer‑Driven Ops & Growth

Modigent Company; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation based on 경험

Comprehensive benefits including med/d

Paid time off and holidays

401(k) retirement savings with company

Job summary

Modigent is seeking an entry-level Service Agent / Dispatcher- HVAC to schedule repair and maintenance calls, dispatch work, and manage work orders. You will coordinate daily service activities, document records, and contribute to a smooth service experience for customers and technicians.

In this role you’ll build skills in scheduling, customer communication, and invoicing while supporting a high-performing team in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service or dispatching is preferred.
• High school diploma or GED is required; associates welcomed.
• Office-based role with computer and phone use; valid driver's license not required.

Responsibilities

• Receive, record, and dispatch service requests from customers.
• Identify technicians and schedule work to balance productivity and service.
• Answer calls with a warm, professional demeanor; liaison between customers and techs.
• Set, confirm, and reschedule appointments; maintain preventive maintenance schedules.
• Procure job materials and coordinate delivery or pickup.
• Review work orders for accuracy and finalize for invoicing.
• Support accounts receivable and collections as needed.
• Handle full-cycle invoicing from creation to completion.
• Maintain refrigerant docs and assist with stock inventory.
• Provide superior customer service to internal teams and clients.

Skills

Customer service

Dispatching

Communication

Organizational skills

Phone etiquette

Team collaboration

Education

High school diploma or GED

Associate degree / some college coursework preferred

Tools

Outlook

Excel

Word

CRM software

Job description

Modigent is seeking an entry-level Service Agent / Dispatcher- HVAC to schedule repair and maintenance calls, dispatch work, and manage work orders. You will coordinate daily service activities, document records, and contribute to a smooth service experience for customers and technicians.

In this role you’ll build skills in scheduling, customer communication, and invoicing while supporting a high-performing team in a fast-paced environment.