Commercial HVAC Service Dispatcher - Hybrid, Fast-Paced

Modigent Company; Tampa (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA option

401(k) plan

Paid time off

Holiday pay

Career development

Job summary

Modigent is seeking a Commercial Dispatcher for HVAC Service in Tampa to manage daily service operations, assign technicians, and keep commercial customers and field teams aligned. You will handle high call volumes, prioritize work orders, and ensure a professional service experience for commercial HVAC clients.

Ideal candidates bring 2+ years in dispatch, service coordination, or customer service, with a High School diploma; HVAC/field-service experience is a plus and experience with dispatch

Qualifications

• 2+ years of dispatching, service coordination, or customer service experience.
• Commercial HVAC, mechanical, or field-service dispatch experience preferred.
• High school diploma or GED required; associate degree preferred.

Responsibilities

• Receive, record, and dispatch commercial HVAC service requests.
• Assign work to the appropriate technician based on skill, location, availability, and priority.
• Balance technician productivity with prompt, effective customer response.
• Answer calls and liaise between customers, technicians, and service leadership.
• Set, confirm, and adjust appointments, including emergency, pending, and preventive maintenance work.
• Monitor the daily board, track job status, and communicate delays or changes.
• Coordinate with technicians on arrival times, parts needs, and job completion status.
• Support procurement or pickup of job-related materials to keep work moving.
• Ensure work orders are complete and accurate, returned timely.
• Maintain scheduling, customer, and service records in the dispatch system.

Skills

Verbal communication

Written communication

Phone presence

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Dispatch software

Job description

Modigent is seeking a Commercial Dispatcher for HVAC Service in Tampa to manage daily service operations, assign technicians, and keep commercial customers and field teams aligned. You will handle high call volumes, prioritize work orders, and ensure a professional service experience for commercial HVAC clients.

Ideal candidates bring 2+ years in dispatch, service coordination, or customer service, with a High School diploma; HVAC/field-service experience is a plus and experience with dispatch