HVAC Service Dispatcher &Coordinator

Firstcall Mechanical Group; Pocola (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive weekly pay

Healthcare coverage: medical, dental,

Vision and more

401(k) with 5% match

4 weeks PTO + 9 holidays

FirstCall Academy & LEAP programs

FirstCall Progression Program

Referral bonus $2,500

Company vehicle or allowance

Phone allowance

Uniforms & boot allowance

Job summary

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator to join our fast-growing Pocola, OK team. The ideal candidate will manage service calls, coordinate dispatches, and maintain high levels of customer service and communication.

The role requires 1-3+ years in dispatching, HVAC or service-industry experience, strong organizational and interpersonal skills, and proficiency with MS Office.

Qualifications

• 1-3+ years of experience in dispatching.
• Experience in HVAC or the service industry is strongly preferred.
• Strong organizational and interpersonal skills, and able to work well within a team environment.
• Capable of remaining patient and calm when dealing with frustrated technicians or clients.
• Geographical knowledge of service area or map reading skills.
• Microsoft Office Suite skills are a MUST.
• Maintains a professional but friendly and outgoing demeanor.
• Strong problem-solving skills.
• Experience with BuildOps, a plus.

Responsibilities

• Answer telephones and relay calls and messages
• Speak with the customer, account managers, or technicians and create service calls as needed
• Review service work orders for spelling, grammar, and correctness; rewrite as necessary
• Correct additional billings that were missed on service work orders
• Schedule and dispatch work crew to the appropriate location according to customer’s request, specification or needs
• Arrange for repairs that are needed for jobs that need to be scheduled by setting up time and date with the customer, and coordinate with others that are involved (cranes, deliveries, and number of technicians)
• Identify that the technician is the best person for the job that the customer needs

Skills

Dispatching

HVAC experience

MS Office

Customer service

Organization

Communication

Problem solving

Map reading

Teamwork

BuildOps

Tools

BuildOps

Job description

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Coordinator to join our fast-growing Pocola, OK team. The ideal candidate will manage service calls, coordinate dispatches, and maintain high levels of customer service and communication.

The role requires 1-3+ years in dispatching, HVAC or service-industry experience, strong organizational and interpersonal skills, and proficiency with MS Office.