HVAC Service Dispatcher & Coordinator

EmergencyMD; Franklin Township (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Ongoing training and professional dev.

Career advancement opportunities

Job summary

Unitemp, a division of United Building Solutions, seeks an organized HVAC Service Coordinator / Dispatcher in New Jersey to keep service operations running smoothly. You will coordinate 25+ technicians, manage customer communication, and ensure timely work orders and vendor deliveries.

The role emphasizes multitasking, attention to detail, and proactive problem solving in a fast-paced environment, with a strong focus on delivering exceptional customer experiences.

Qualifications

• Minimum 2 years of dispatching or service coordination experience, preferably within the HVAC, mechanical contracting, construction, plumbing, electrical, or related service industry.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Highly organized with the ability to prioritize multiple tasks and changing priorities.
• Proactive, dependable, and able to work independently while supporting a team.
• Strong computer skills, including Microsoft Office and experience with dispatching or service management software.
• Experience coordinating field service technicians is strongly preferred.

Responsibilities

• Assist with dispatching and scheduling a team of 25+ commercial HVAC service technicians.
• Provide daily support to technicians by coordinating equipment, materials, permits, and field needs.
• Manage preventive maintenance contracts, including scheduling quarterly service visits, updating maintenance task sheets, and coordinating appointments with customers.
• Communicate with customers regarding service requests, work status, scheduling, and follow-up.
• Create and process work orders and purchase orders.
• Coordinate equipment orders and monitor vendor deliveries to ensure timely project completion.
• Process warehouse returns and maintain accurate documentation.
• File permits for HVAC service projects as required.
• Assist with incoming customer calls and service requests.
• Support the Service Director with administrative and operational tasks as needed.
• Help ensure a positive customer experience from the initial service request through project completion.

Skills

Dispatching

Customer service

Communication

Organization

Microsoft Office

Dispatching software

Field technicians coordination

Tools

Dispatching software

CRM software

Job description

Unitemp, a division of United Building Solutions, seeks an organized HVAC Service Coordinator / Dispatcher in New Jersey to keep service operations running smoothly. You will coordinate 25+ technicians, manage customer communication, and ensure timely work orders and vendor deliveries.

The role emphasizes multitasking, attention to detail, and proactive problem solving in a fast-paced environment, with a strong focus on delivering exceptional customer experiences.