Service Coordinator

Unitemp, Inc; Franklin Township (NJ); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Ongoing training and professional dev.

Career advancement opportunities

Job summary

Unitemp, a division of United Building Solutions, seeks an organized HVAC Service Coordinator / Dispatcher in New Jersey to keep service operations running smoothly. You will coordinate 25+ technicians, manage customer communication, and ensure timely work orders and vendor deliveries.

The role emphasizes multitasking, attention to detail, and proactive problem solving in a fast-paced environment, with a strong focus on delivering exceptional customer experiences.

Qualifications

• Minimum 2 years of dispatching or service coordination experience, preferably within the HVAC, mechanical contracting, construction, plumbing, electrical, or related service industry.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Highly organized with the ability to prioritize multiple tasks and changing priorities.
• Proactive, dependable, and able to work independently while supporting a team.
• Strong computer skills, including Microsoft Office and experience with dispatching or service management software.
• Experience coordinating field service technicians is strongly preferred.

Responsibilities

• Assist with dispatching and scheduling a team of 25+ commercial HVAC service technicians.
• Provide daily support to technicians by coordinating equipment, materials, permits, and field needs.
• Manage preventive maintenance contracts, including scheduling quarterly service visits, updating maintenance task sheets, and coordinating appointments with customers.
• Communicate with customers regarding service requests, work status, scheduling, and follow-up.
• Create and process work orders and purchase orders.
• Coordinate equipment orders and monitor vendor deliveries to ensure timely project completion.
• Process warehouse returns and maintain accurate documentation.
• File permits for HVAC service projects as required.
• Assist with incoming customer calls and service requests.
• Support the Service Director with administrative and operational tasks as needed.
• Help ensure a positive customer experience from the initial service request through project completion.

Skills

Dispatching

Customer service

Communication

Organization

Microsoft Office

Dispatching software

Field technicians coordination

Tools

Dispatching software

CRM software

Job description

HVAC Service Coordinator / Dispatcher - New Jersey

Keep Our Service Team Moving. Deliver Exceptional Customer Experiences.

Unitemp, a division of United Building Solutions, has been a trusted leader in commercial and industrial HVAC services throughout New Jersey and New York for more than 50 years. Our reputation has been built on delivering quality workmanship, responsive service, and long-term customer relationships. As we continue to grow, we're looking for an organized, customer-focused HVAC Service Coordinator / Dispatcher to help keep our service operations running efficiently.

If you're a strong multitasker who enjoys solving problems, coordinating schedules, and supporting both customers and field technicians, this could be the perfect opportunity to build your career with an industry leader.

What You'll Do

As a Service Coordinator / Dispatcher, you'll play a vital role in our daily operations by coordinating service technicians, supporting customers, and ensuring work is completed efficiently and professionally. You'll serve as a key communication hub between our office, technicians, vendors, and customers.

Your Responsibilities

• Assist with dispatching and scheduling a team of 25+ commercial HVAC service technicians.
• Provide daily support to technicians by coordinating equipment, materials, permits, and field needs.
• Manage preventive maintenance contracts, including scheduling quarterly service visits, updating maintenance task sheets, and coordinating appointments with customers.
• Communicate with customers regarding service requests, work status, scheduling, and follow-up.
• Create and process work orders and purchase orders.
• Coordinate equipment orders and monitor vendor deliveries to ensure timely project completion.
• Process warehouse returns and maintain accurate documentation.
• File permits for HVAC service projects as required.
• Assist with incoming customer calls and service requests.
• Support the Service Director with administrative and operational tasks as needed.
• Help ensure a positive customer experience from the initial service request through project completion.

What We're Looking For

We're seeking someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in providing outstanding customer service.

Qualifications

• Minimum 2 years of dispatching or service coordination experience, preferably within the HVAC, mechanical contracting, construction, plumbing, electrical, or related service industry.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Highly organized with the ability to prioritize multiple tasks and changing priorities.
• Proactive, dependable, and able to work independently while supporting a team.
• Strong computer skills, including Microsoft Office and experience with dispatching or service management software.
• Experience coordinating field service technicians is strongly preferred.

Why Join Unitemp?

At Unitemp, we believe our employees are the foundation of our success. We foster a collaborative, team-oriented culture where your contributions are recognized, your ideas are valued, and your professional growth is encouraged.

What We Offer

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and company holidays
• Ongoing training and professional development
• Career advancement opportunities within a growing organization
• Supportive leadership and a collaborative work environment
• Stable company with more than 50 years of industry success

Build Your Career with an Industry Leader

If you're organized, customer-focused, and enjoy being the person who keeps everything running smoothly behind the scenes, we'd love to hear from you.