HVAC Service Dispatcher

Robbins Heating; Farmington (NM); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401k Match

Uniforms Provided

Continuous Training

Certifications Coverage

Team Outings

Snacks & Drinks

Bonuses

Spiffs & Incentives

Quarterly Breakfasts

Birthday Celebrations

Tenure Incentives

Job summary

Robbins Heating & Air Conditioning, Inc. is seeking an HVAC Dispatcher to coordinate, schedule, and dispatch maintenance technicians for residential and commercial service calls.

The role focuses on timely responses, efficient routing, and clear communication among customers, technicians, and internal teams. Ideal candidates demonstrate strong organization, attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• 2 years related experience in customer service, dispatching or project management.
• High school diploma or its equivalent.
• Advanced customer service skills.
• Professional phone skills.
• Ability to multi-task.
• Organized.
• Geographical knowledge of service area or map reading skills.
• Knowledge of industry is recommended but not required.
• Computer skills.

Responsibilities

• Coordinate, schedule, and dispatch maintenance technicians to residential and commercial service calls.
• Ensure timely response to customer requests and efficient routing of technicians.
• Maintain accurate communication between customers, technicians, and internal teams.
• Update job statuses in the system and support maintenance department.
• Handle fast-paced workflow with strong organizational skills.

Skills

Customer service

Phone skills

Multi-tasking

Organization

Geographical knowledge

Industry knowledge

Computer skills

Education

High school diploma

Job description

HVAC Dispatcher

At Robbins Heating & Air Conditioning, Inc., we take pride in the ability of our team to provide exceptional customer service and workmanship at great value. We use only high-quality equipment from leading manufacturers in the industry and we employ NATE-certified technicians whose expertise is matched only by their courteousness and professional demeanor.

We are currently looking for an HVAC Dispatcher to join our Team!

Primary Job Function: Responsible for coordinating, scheduling, and dispatching maintenance technicians to residential and commercial service calls. This role ensures timely response to customer requests, efficient routing of technicians, and accurate communication between customers, technicians, and internal teams. The dispatcher manages incoming calls, prioritizes work based on urgency, updates job statuses in the system, and supports the maintenance department in delivering exceptional customer service. Strong organization, attention to detail, and clear communication are essential, along with the ability to handle a fast-paced workflow.

Pay Range: $18.00 - $26.00 per hour - Depending on Experience

Work Hours: 8:00am - 5:00pm, Monday through Friday

Benefits:

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Holidays
• 401k Match
• Company Provided Uniforms
• Continuous Training
• Company Paid Certifications and Opportunities
• Company Outings such as, Summer BBQ and Family Christmas Party
• Provided Snacks and Drinks
• Twice a Year Bonuses
• Spiffs and Incentives
• Quarterly Team Breakfasts
• Birthday Celebrations
• Achievement Celebrations
• Tenure Incentives

Required Qualifications:

• 2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
• High school diploma or its equivalent
• Advanced customer service skills.
• Professional phone skills
• Ability to multi-task
• Organized
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required
• Computer skills