HVAC Service Dispatcher

gpac; St. Louis (MO); On-site; USD 48,000 - 64,000; Full time

Job summary

GPAC is seeking an organized, customer-focused Service Dispatcher to coordinate daily HVAC service operations. You will schedule and dispatch service technicians, communicate with customers, monitor progress, and ensure calls are completed efficiently with a high level of professionalism.

Ideal candidates have 2+ years of HVAC dispatching experience, strong multitasking and communication skills, and the ability to prioritize in a fast-paced environment.

Qualifications

• 2+ years of experience in HVAC or related field.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Ability to understand technician skill sets and routing.
• Dependable and detail-oriented under pressure.

Responsibilities

• Schedule and dispatch HVAC service technicians based on priority, location, skill set, and availability.
• Receive and prioritize incoming service calls and customer inquiries.
• Communicate appointment times and service updates to customers.
• Monitor technician schedules and adjust assignments as needed.
• Maintain accurate service records, work orders, customer information, and job statuses.
• Coordinate with technicians and other departments to resolve scheduling issues.
• Follow up on open service calls, delays, parts requirements, and customer concerns.
• Identify scheduling conflicts and maximize technician productivity.
• Ensure timely updates and a positive service experience.
• Assist with invoicing, purchase orders, warranty calls, and other admin functions.
• Maintain professionalism in a fast-paced environment.

Skills

HVAC dispatching experience

Organizational skills

Communication skills

Multitasking

Problem-solving

Customer service

Tools

Scheduling software

Microsoft Office

Job description

Position Summary

We are seeking an organized, customer-focused Service Dispatcher to coordinate daily HVAC service operations. This position is responsible for scheduling and dispatching service technicians, communicating with customers, monitoring job progress, and ensuring service calls are completed efficiently and professionally.

Key Responsibilities

• Schedule and dispatch HVAC service technicians based on priority, location, skill set, and availability.
• Receive and prioritize incoming service calls, emergency requests, and customer inquiries.
• Communicate clearly with customers regarding appointment times, technician arrival windows, and service updates.
• Monitor technician schedules and adjust assignments throughout the day as needed.
• Maintain accurate service records, work orders, customer information, and job statuses.
• Coordinate with technicians, service managers, parts personnel, and other departments to resolve scheduling issues.
• Follow up on open service calls, delays, parts requirements, and customer concerns.
• Identify scheduling conflicts and proactively make adjustments to maximize technician productivity.
• Ensure customers receive timely updates and a positive service experience.
• Assist with invoicing, purchase orders, warranty calls, and other administrative service functions as needed.
• Maintain professionalism and composure in a fast-paced environment.

Qualifications

• 2+ years of experience in HVAC, mechanical contracting, service dispatching, or a related field preferred.
• Previous HVAC dispatching experience strongly preferred; commercial or residential experience is beneficial.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and customer-service abilities.Comfortable working with computers, scheduling software, and Microsoft Office.
• Ability to understand technician skill sets, service requirements, and geographic routing.
• Dependable, detail-oriented, and able to work effectively under pressure.

What Success Looks Like

The successful Service Dispatcher keeps technicians productive, customers informed, and service operations running smoothly. This person will be proactive, organized, calm under pressure, and committed to providing an exceptional customer experience.

For additional information on this opportunity, please contact Mindy Croker directly at [phone]. Resumes may be confidentially sent to [e-mail]

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.