HVAC Service Dispatcher

Opportunity Interactive; Livermore (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental & Vision for employee

Paid holidays

Sick leave

Paid time off

Job summary

Opportunity Interactive is seeking an HVAC Service Dispatcher to coordinate service calls and dispatch technicians to job sites. You will ensure clear communication with customers and maintain detailed records while supporting efficient routing and scheduling in a dynamic HVAC environment.

The role emphasizes strong communication, the ability to work in a fast-paced setting, and prior HVAC dispatch experience.

Qualifications

• Must have proven HVAC dispatch experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with transportation management systems is a plus.

Responsibilities

• Coordinate service requests and dispatch technicians to job sites efficiently.
• Communicate updates on service status to customers.
• Utilize transportation management systems to optimize routing and scheduling.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Ensure adherence to company phone etiquette and customer service standards.
• Collaborate with team to improve operational efficiency.
• Follow up on parts and scheduling."

Skills

HVAC dispatch experience

Strong communication

Phone etiquette

Multi-tasking

Tools

Transportation management systems

Job description

HVAC Service Dispatcher

Must Have HVAC Background

As a Service Dispatcher here, you will play a vital role in coordinating service calls and ensuring efficient communication between our technicians and customers. This position is essential for maintaining our commitment to high-quality service and customer satisfaction in the HVAC industry.

Compensation & Benefits

• Competitive hourly pay: $30.29 - $35.00 per hour
• 401(k) with company match up to 4%,
• 100% employer-paid Medical, Dental & Vision for employee only
• 7 Paid Holidays
• Sick Leave earned at 1 hour per 30 hours worked (per California requirements)
• Paid time off - 1 week in your first year, with up to 4 weeks as you grow

Responsibilities

• Coordinate service requests and dispatch technicians to job sites efficiently.
• Communicate effectively with customers to provide updates on service status.
• Utilize transportation management systems to optimize routing and scheduling.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Ensure adherence to company policies regarding phone etiquette and customer service standards.
• Collaborate with team members to improve operational efficiency.
• Follow up on parts needed and scheduling

Requirements

• Proven experience in transportation management or dispatching roles preferred.
• Must have previous HVAC Dispatch experience.
• Strong communication skills, both verbal and written.
• Familiarity with transportation management systems is a plus.
• Excellent phone etiquette and customer service skills are essential.
• Ability to work in a fast-paced environment while managing multiple tasks.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.