HVAC Service Dispatcher - Coordinator

Amber Mechanical Contractors, Inc.; Alsip (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K for retirement

Paid vacation

Paid holidays, flex days, and more!

Job summary

Amber Mechanical Contractors, Inc. in Alsip, IL is seeking an HVAC Service Dispatcher - Coordinator to be the initial contact for customers and to provide essential administrative support.

The role focuses on answering calls, scheduling service calls, dispatching technicians, and maintaining detailed customer records while ensuring timely communication on parts and service status. We offer benefits including medical, dental, vision, 401K, paid vacation and holidays.

Qualifications

• 2 years related experience in customer service, scheduling, dispatching, or project coordinating.
• Dispatching experience in HVAC, plumbing, electrical, construction, or similar industry; on-the-job training available.
• Advanced customer service skills.
• Microsoft Office Suite experience.
• CRM database experience.
• Type 40+ WPM with accuracy.
• Geographical knowledge of service area is ideal.
• High school Diploma or equivalent.

Responsibilities

• Answering incoming calls
• Schedule and coordinate all service calls as calls are received
• Create dispatch ticket for all service calls
• Dispatch technicians
• Maintain the dispatch board / schedule
• Forecast workload for 2 - 3 days out
• Contact customers with a "Parts Pending" status as parts are received for scheduling
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals
• Order parts for special orders
• Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)
• Maintain customer history files in database

Skills

Customer service

Schedule coordination

Dispatching

CRM database

Microsoft Office

WPM 40+

Education

High school diploma or equivalent

Tools

CRM database

Job description

Amber Mechanical Contractors | Alsip, IL

We have been serving Chicago land and Northwest Indiana since 1959

We are locally owned and operated, and are an industry leader in heating, AC, and indoor air quality, and have been providing quality services to our residential and commercial customers.

We are looking for someone with passion for serving customers, and stellar communications skills. This position is the initial contact with our customers and plays a vital role in providing administrative support.

Benefits:

• Medical insurance


• Dental insurance


• Vision insurance


• 401K for retirement


• Paid vacation


• Paid holidays, flex days, and more!

HVAC Service Dispatcher - Coordinator

Pay $25.00 - $28.00 per hour, Depending on Experience

Work Hours: 7:00 am to 4:00pm | Monday - Friday

What You'll Be Doing:

• Answering incoming calls


• Schedule and coordinate all service calls as calls are received


• Create dispatch ticket for all service calls


• Dispatch technicians


• Maintain the dispatch board / schedule


• Forecast workload for 2 - 3 days out


• Contact customers with a \"Parts Pending\" status as parts are received for scheduling


• Follow up on all pending and recommended work with customers utilizing the pending work log


• Maintain the maintenance agreements, scheduling, database information, customer hard files and renewals


• Order parts for special orders


• Update customer files as information is received from installation. (Extended warranties, equipment info, new customer information)


• Maintain customer history files in database

What We're Looking For:

• 2 years related experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experience


• Dispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, and we will train on the job


• Advanced customer service skills


• Microsoft Office Suite experience


• Ability to cultivate and maintain strong relationships with clients and technicians


• CRM database experience


• Type 40 + WPM with accuracy


• Strong organizational skills and high attention to detail


• Geographical knowledge of service area is ideal


• High school Diploma or equivalent

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.