HVAC Service Dispatch & Scheduling Lead

Carrier; Tukwila (WA); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Job summary

Carrier is seeking a Commercial HVAC Service Coordinator to work onsite in Tukwila, WA. The role focuses on dispatching and scheduling technician daily work orders, optimizing routes, and coordinating with the Service Manager and Service Operations Lead to ensure efficient service delivery.

The ideal candidate has 2+ years in customer service, strong communication, and proficiency with Microsoft Office and CRM systems. Responsibilities include office duties and time-tracking for technicians.

Qualifications

• High School diploma or GED required.
• 2+ years of customer service experience.
• 1+ years supporting customers via telephone and email.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs with clear scope and time communication.
• Prioritize repairs and optimize technician routes to meet job requirements.
• Assist with bi-weekly technician scheduling with Service Manager & Service Operations Lead.
• Help manage and record non-productive technician time.
• Distribute work orders daily and adhere to scheduling guidelines.

Skills

Customer service

Dispatch

Microsoft Office

CRM systems

Education

High School diploma or GED

Tools

Job description

Carrier is seeking a Commercial HVAC Service Coordinator to work onsite in Tukwila, WA. The role focuses on dispatching and scheduling technician daily work orders, optimizing routes, and coordinating with the Service Manager and Service Operations Lead to ensure efficient service delivery.

The ideal candidate has 2+ years in customer service, strong communication, and proficiency with Microsoft Office and CRM systems. Responsibilities include office duties and time-tracking for technicians.