HVAC Dispatch & Service Logistics Lead

Johnson Controls; Rockville (VA); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Johnson Controls is seeking an onsite HVAC TB Customer Resource Dispatcher to schedule and dispatch field technicians based on urgency and resources. You will coordinate with technicians and District Managers to optimize scheduling and ensure timely service delivery.

The role requires 2+ years in dispatching or scheduling, strong organizational skills, and proficiency with scheduling software and Microsoft Office. Competitive benefits are offered.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years of experience in dispatching, scheduling, or customer service.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Proficiency in scheduling software and Microsoft Office Suite.

Responsibilities

• Dispatch and schedule field technicians based on urgency, requirements, and resource availability.
• Modify and reschedule appointments to accommodate emergencies or changing priorities.
• Document all scheduling changes in the system for tracking purposes.
• Track and manage return trips for incomplete service calls.
• Monitor parts availability and coordinate delivery of parts for scheduled jobs.
• Respond promptly to emergency service requests and adjust schedules as needed.
• Maintain clear communication with technicians and District Managers to ensure efficiency.
• Attend district meetings to provide updates and align on priorities.
• Document all dispatch activities for administrative reporting.
• Contribute to special projects as assigned by the manager.

Skills

Dispatching

Scheduling

Customer service

Communication

Microsoft Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Johnson Controls is seeking an onsite HVAC TB Customer Resource Dispatcher to schedule and dispatch field technicians based on urgency and resources. You will coordinate with technicians and District Managers to optimize scheduling and ensure timely service delivery.

The role requires 2+ years in dispatching or scheduling, strong organizational skills, and proficiency with scheduling software and Microsoft Office. Competitive benefits are offered.