HVAC Service Dispatch - Houston

Clear Destination Inc.; Houston (TX); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Clear Destination Inc. is seeking a Dispatcher to manage service priorities, dispatch work orders, and coordinate technician assignments across districts.

You will ensure adherence to scheduling guidelines, communicate progress to Account Managers, and drive timely updates to clients and field teams. The role requires coordinating with the Service Manager and Account Managers to schedule quoted repairs, preventative maintenance, and equipment replacements, while tracking KPI metrics and handling

Qualifications

• Must coordinate service technicians and scheduling for quoted repairs and fleet work.
• Communicate job progress to Account Managers and clients, ensuring adherence to guidelines.
• Maintain scheduling standards and KPI tracking for field activities.

Responsibilities

• Maintain service priorities and job turnaround within guidelines.
• Dispatch work orders during business hours for assigned districts.
• Maintain Service Standards for Schedule Adherence, NTE Management, IVR Compliance, Client Forms, and Work Order Resolution.
• Communicate job progress with Account Managers and advise on scheduling delays.
• Coordinate technician assignments for quoted repairs with Service Manager.
• Plan Preventative Maintenance to meet scheduling requirements.
• Ensure timely delivery of information from the field, including confirmations and notes to clients.
• Schedule all approved quoted repairs within two business days of part delivery.
• Schedule equipment replacements within one week of equipment delivery.
• Coordinate larger quoted work involving rental or crane equipment.
• Coordinate and schedule all vendor meetings with Service/Account Managers.
• Enter detailed notes on scheduling and logistics; follow up on return status.
• Keep job moving with notes on follow-ups; handle special technician requests.
• Monitor technician time on jobs and guide efficiency with Service Manager.
• Assess workload and plan overtime/weekend coverage; issue POs to technicians.

Skills

Dispatching

Scheduling

Logistics

Communication

Client communication

Time management

Job description

Maintain Service priorities and job turn around within guidelines

Dispatch work orders during business hours for assigned districts.

Maintain Service Standards for Schedule Adherence, NTE Management, IVR Compliance, Client Forms, and Work Order Resolution. Communicate job progress with Account Managers, advise them on scheduling delays.

Work with Service Manager to coordinate proper technician assignments for quoted repairs. Preventative Maintenance planning to achieve scheduling requirements Ensure timely and accurate delivery of information from the field. Including confirmation, completion notes to client and KPI’s for Techs in system.

Work with Service and Account Managers to schedule all approved quoted repairs within two business days of part delivery. Work with Service and Account Managers to schedule all equipment replacements within one week of equipment delivery. Work with Service and Account Managers on coordination and scheduling of larger quoted work that involves rental equipment and or crane rental.

Work with Service Manager and Account Manager to coordinate and schedule all vendor meetings. Enter detailed notes on scheduling and logistics. Follow up on all return status. Work with Account Manager to keep job moving. Keep detailed notes on all follow up efforts. Work with Service Manager on any special request from Manager involving needing technicians for permits, truck repairs, or any other needs outside of normal scheduled jobs and service.

Dispatcher will work together with Service Manager to help monitor technician time on jobs. If they are taking to long on a quoted job or service call then follow up with the Service Manager to see what the problem is and allow him to guide them to get the job done more efficiently.

Dispatcher will work together with Service Manager to closely assess entire workload and determine how manpower for over time and weekend work Issue PO’s to techs in assigned area