Service Dispatch

HTS Engineering Ltd.; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

HTS Engineering Ltd. in Houston, TX seeks a Dispatcher to maintain service priorities and ensure on-time dispatch of work orders across districts.

The role coordinates with Service Managers and Account Managers to schedule quoted repairs, replacements, and preventive maintenance, while keeping detailed notes and KPI tracking in the system. You will monitor technician time, assist with permits, truck repairs, and special requests, and ensure timely delivery of information from the field to

Qualifications

• Maintains service priorities and schedules effectively.
• Coordinates with Service Manager and Account Managers.

Responsibilities

• Dispatch work orders within business hours for assigned districts.
• Maintain service standards for schedule adherence and KPI tracking.
• Coordinate technician assignments for quoted repairs and preventative maintenance.
• Schedule approved repairs within two business days of part delivery; schedule equipment replacements within one week.
• Enter notes on scheduling and follow up with clients and internal teams.

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure theindividualsuccess of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Maintain Service priorities and job turn around within guidelines

Dispatch work orders during business hours for assigned districts.

Maintain Service Standards for Schedule Adherence, NTE Management, IVR Compliance, Client Forms, and Work Order Resolution. Communicate job progress with Account Managers, advise them on scheduling delays.

Work with Service Manager to coordinate proper technician assignments for quoted repairs. Preventative Maintenance planning to achieve scheduling requirements Ensure timely and accurate delivery of information from the field. Including confirmation, completion notes to client and KPI’s for Techs in system.

Work with Service and Account Managers to schedule all approved quoted repairs within two business days of part delivery. Work with Service and Account Managers to schedule all equipment replacements within one week of equipment delivery. Work with Service and Account Managers on coordination and scheduling of larger quoted work that involves rental equipment and or crane rental.

Work with Service and Account Manager to coordinate and schedule all vendor meetings. Enter detailed notes on scheduling and logistics. Follow up on all return status. Work with Account Manager to keep job moving. Keep detailed notes on all follow up efforts. Work with Service Manager on any special request from Manager involving needing technicians for permits, truck repairs, or any other needs outside of normal scheduled jobs and service.

Dispatcher will work together with Service Manager to help monitor technician time on jobs. If they are taking to long on a quoted job or service call then follow up with the Service Manager to see what the problem is and allow him to guide them to get the job done more efficiently.

Dispatcher will work together with Service Manager to closely assess entire workload and determine how manpower for over time and weekend work Issue PO’s to techs in assigned are

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.