HVAC Service & Dispatch Coordinator (Hybrid)

DVL Group, Inc; Sandy (UT); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

ESOP retirement plan

401(k) retirement program with company

Medical & Prescription Drug

Voluntary Vision

Paid Time Off

Volunteer PTO

Holidays

Disability insurance

Life/AD&D

Tuition Reimbursement

Job summary

DVL Group, Inc. is seeking a Hybrid Thermal (HVAC) Service Coordinator in Sandy, UT. You will support dispatchers, coordinate customer appointments, and work across CRM/ERP tools to ensure accurate, timely service delivery.

The role requires attention to detail in a fast-paced environment, with a pay range of $48,000 to $58,000 per year plus performance-based bonuses. This position offers a hybrid schedule with three days in the Sandy office.

Qualifications

• High School Diploma required; some college preferred.
• One year dispatching experience; HVAC/Mechanical dispatching preferred.
• Experience with CRM and ERP systems; customer-facing service background.

Responsibilities

• Backup dispatcher for Thermal Service Technicians when needed.
• Answer the Thermal Service line and create customer service appointments via Acumatica.
• Confirm schedules for the week and maintain service documents.
• Review customer service contracts for accuracy between CRM, Sales Manager, and live contract list.
• Update equipment listings and correct outdated information.
• Follow up with Service Sales to ensure bookings are up to date.
• Manage Vertiv portal and service requests in EBS Alice when called.
• Collaborate with dispatchers to schedule Vertiv repairs and service calls.
• Run, review and update the Vertiv open call list.
• Run financial reports with Service Director and Senior Service Manager.
• Grow understanding of Thermal Service responsibilities with potential growth.

Skills

Customer Service

Communication

Initiative

Sense of Urgency

Education

High School Diploma (required) or equivalent

Tools

Acumatica

HubSpot

CRM systems

ERP systems

Vertiv portal

EBS Alice

Job description

DVL Group, Inc. is seeking a Hybrid Thermal (HVAC) Service Coordinator in Sandy, UT. You will support dispatchers, coordinate customer appointments, and work across CRM/ERP tools to ensure accurate, timely service delivery.

The role requires attention to detail in a fast-paced environment, with a pay range of $48,000 to $58,000 per year plus performance-based bonuses. This position offers a hybrid schedule with three days in the Sandy office.