HVAC Service Coordinator — Hybrid Dispatch & Admin

DVL Group, Inc; Centennial (CO); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

ESOP retirement plan

401(k) Retirement Program and Company 

Medical & Prescription Drug

Vision

Paid Time Off

Disability Insurance

Life Insurance

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

DVL Group, Inc in Centennial, CO is seeking a Thermal Service Coordinator to support the Thermal Service and Service Sales teams. You will handle dispatching tasks, phone support, scheduling, and maintain customer records in Acumatica, with emphasis on accuracy and timely information.

This hybrid role requires one year of dispatching experience (HVAC preferred), strong attention to detail, and the ability to coordinate with multiple departments.

Qualifications

• High School Diploma is required, some college preferred.
• One year of dispatching experience required, HVAC/Mechanical preferred.
• Experience with service customers and fast-paced environments.
• Ability to travel to Centennial, CO 3 days a week.

Responsibilities

• Backup dispatcher for Thermal Service Technicians when needed.
• Answering the Thermal Service customer line and create customer service appointments via Acumatica.
• Confirm scheduled work for the week and maintain service documents and folders.
• Review contracts for accuracy between CRM HubSpot and live contracts list.
• Update equipment listings and correct out-of-date information.
• Collaborate to schedule Vertiv repairs, maintenance, and service calls.
• Run Vertiv open call list and generate financial reports with leadership.

Skills

Customer Service

Communication

Initiative

Sense of Urgency

Education

High School Diploma

Some college

Tools

Microsoft Office

CRM

ERP systems

Job description

DVL Group, Inc in Centennial, CO is seeking a Thermal Service Coordinator to support the Thermal Service and Service Sales teams. You will handle dispatching tasks, phone support, scheduling, and maintain customer records in Acumatica, with emphasis on accuracy and timely information.

This hybrid role requires one year of dispatching experience (HVAC preferred), strong attention to detail, and the ability to coordinate with multiple departments.